Clinical Development Operations Analyst (Serbia/ Argentina)

Clinical Development Operations Analyst

Syneos Health® is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress. Every day we perform better because of how we work together, as one team, each the best at what we do. We bring together talented experts across a broad spectrum of business critical corporate functions. Every role plays an essential part in enabling our customers to achieve their goals. Our teams are agile, collaborative, and committed to delivering—for each other, for our customers, and ultimately for the people who rely on the services we support.

Discover what your 25,000 future colleagues already know: Why Syneos Health

• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.

• We are committed to building an inclusive culture – where you can authentically be yourself. Central to this is our purpose – Driven to Deliver – which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone's life.

• We are continuously building the company we all want to work for and our customers want to work with. Why? Because we know that when we bring together smart colleagues from across the world, we can shape the future of healthcare, driving impact for customers and defining the pace of patient progress.

Job Responsibilities

Responsible for clinical system or clinical reporting support of clinical business operations. Activities may include report development, data analysis, business owner liaison support, user support, and system or reporting change management. Collaborates across departments as required. Maintains a working level of query/Excel to support the clinical business.

Core Responsibilities:

Proficient in assigned solutions, understanding the capabilities of the system(s) or dashboard, underlying data, and reporting capabilities.

Responds to customer support inquiries in a timely manner.

Develops knowledge based on previous inquiries and information shared by business or system experts.

• Participates and/or supports new projects as required for clinical system or clinical reporting. This includes understanding requirements, process considerations and collaborating on the requested solution. Participates and/or supports the testing and validation efforts to ensure quality. Supports analysis of findings and retesting once resolved.

• Run and disseminate routine reports. Updates report based on business feedback or enhancement request. Provides a review of changes and updates data where required.

• Reviews and responds to requests for ad hoc metrics or reporting requests.

• May develop dashboard or customized queries in support of specific reporting requests, partnering with senior team members as needed.

• Deliver prompt and efficient user support, investigating and resolving reported data discrepancies and issues. Collaborate with higher support tiers or senior team members to address complex technical or data-related issues as required.

• Active involvement in training efforts for internal and external customers. Develop and maintain training materials to ensure user understanding and proficiency.

• Responds to Service Desk tickets routed to the department system queues. Consistently keep users and support tickets updated with troubleshooting details and ongoing research progress until a resolution is reached. Clinical Dev Ops Analyst SH1102 1/16/2024 This document has been electronically approved. Refer to the Approval Certificate at the end of the document for details.

• Attends meetings as required, preparing necessary updates, and completing all assigned action items. Following up with appropriate Management and / or stakeholders as appropriate.

• Uses effective customer-oriented communication skills to respond within agreed upon timeframes, utilizing most appropriate method of communication based on urgency and type of information needed.

• Identifies issues for escalation and routes appropriately, exhibiting careful judgement in communicating issues.

• Exercises appropriate critical thinking / problem solving skills to identify and understand a problem, analyzes, and communicate impact, and brings to a timely resolution.

• Performs other work-related duties as assigned.

• Minimal, non-routine travel may be required (up to 10%).

Additional Qualifications

• BA/BS degree or equivalent combination of education and experience.

• Proficiency in Microsoft Suite with strong Excel skills.

• Proficiency in Oracle E-Business suite preferred.

• Experience working with applications with database interoperability (SQL Server and/or Oracle) preferred.

• CRO or Pharmaceutical experience preferred.

• Moderate business analysis experience preferred.

Get to know Syneos Health

Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you'll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.