Scheduling Coordinator (Home Care)

Scheduling Coordinator (Home Care)

Get ready to dive into the dynamic world of our Scheduling Coordinator role, where every day is a whirlwind of action and fulfillment! You will play a key role in creating the perfect balance between caregivers and clients through scheduling. This role involves resolving any scheduling hiccups or complaints with lightning-fast speed, ensuring that every concern is addressed before it can even take root.

Your interpersonal skills, combined with your innate leadership and time management skills, make you the perfect fit for our team. Join us as we soar to new heights and make a real difference in the lives of the clients we serve!

Job Responsibilities:

• Schedule management for caregiver staff. Minimize unscheduled shifts and limit overtime.
• Coordinates new admissions to ensure timely referral-to-admission conversion. Ensures operational leaders and sales employees are kept informed on all activities impacting admission.
• Receives, investigates, and resolves client complaints related to scheduling.
• Communicates recruiting needs to the Recruiting Department and participates in recruitment, hiring, and orientation activities.
• Responds to field employee performance issues as necessary.
• Ensures caregiver/nurse schedules are coordinated to promote consistency for clients, minimize overtime, limit incentives, and puts cost controls in place to ensure client needs are met within budget.
• Oversees mass communication with regional field employees to engage employees and communicate pertinent information.
• Ensures effective and efficient communication between the Care Coordination department and service location leadership, clinical leadership, and recruiting.
• Coordinates and collaborates with clinical team to ensure staffing assignments are optimized for patient care delivery.
• May work a flexible schedule, including nights and weekends.
• Other duties as assigned.

Requirements:

• Minimum 2 years of progressive home care experience including scheduling/staffing/care coordination required.
• Strong written and oral communications; and ability to work with a wide range of constituencies in a diverse environment
• Skilled at coaching employees at all levels within the organization.
• Excellent computer skills, including ability to operate in an EMR, send/receive email communications, and review/analyze spreadsheet data.
• Excellent interpersonal skills with the ability to build trust and establish and maintain effective working relationships. Must be a team-player.
• Ability to handle confidential documents and sensitive information professionally.
• Ability to work effectively in a fast-paced work setting using technology based programs and platforms; perform simple accounting procedures; and maintain effective recordkeeping system.
• Experience serving as a mediator and deescalating.
• Skilled at investigating and resolving employee/client relations issues including gathering and analyzing documentation.
• Ability to handle multiple projects, changing priorities and frequent heavy workloads which may require work outside of normal business hours.
• Must have exemplary organizational and time management skills.

Pay range: $21- 25 per hour

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.