Help Desk Specialist

Help Desk Specialist - SECRET Clearance
Location: Hanscom AFB, MA | Duration: 6 months | Pay Rate: $36.00 - $37.50/hr (W2)

About the Role
Join a vital IT support team at Hanscom Air Force Base as a Help Desk Specialist. Utilize your technical expertise to deliver exceptional phone and in-person support to users, assisting with essential systems and contract-based applications. This is a unique opportunity to contribute to mission-critical operations in a secure and collaborative environment.

Responsibilities

- Provide responsive technical support for email, directories, standard Windows desktop applications, and custom contract applications.
- Troubleshoot and resolve user issues both over the phone and face-to-face.
- Document user interactions and problem resolutions for continuous improvement.
- Maintain user satisfaction through professional communication and technical knowledge.
- Ensure all security protocols and procedures are followed in a classified environment.

Required Skills and Experience

- Active SECRET clearance.
- IAT-2 certification.
- Minimum 5 years' experience in help desk or technical support roles.
- High School diploma or equivalent.
- Proficient in troubleshooting Windows desktop environments and standard applications.
- Strong communication and problem-solving skills.

Preferred Skills

- Experience supporting government or DoD users.
- Familiarity with contract-specific application support.
- Advanced knowledge of user directory management.

Benefits

- Comprehensive healthcare coverage.
- 401K with employer contribution.
- Paid time off (PTO).
- Weekly pay cycle.
- Opportunity to enhance your IT credentials within a secure government setting.

How to Apply
If you're ready to advance your help desk career and make an impact at Hanscom AFB, submit your updated resume today.