Communications Specialist

Monitoring Incident And Event Management Advisory SpecialistDecisionPoint is seeking an experienced Monitoring Incident and Event Management Advisory Specialist to join our team supporting the Department of Homeland Security (DHS) Cybersecurity and Infrastructure Security Agency (CISA) Technology Operations Center (TOC) in Arlington, Virginia. This role is largely responsible for providing operational incident and event advisory reports to CISA organization leadership, key stakeholders, and relevant support groups. We are looking to fill a need to have a highly competent and highly motivated individual in this role. This position is fully on-site in Arlington, VA.Duties & ResponsibilitiesLead real-time incident response efforts for high-impact technology disruptions.Facilitate cross-functional bridge calls and coordinate resolution teams.Create and send stakeholder communications related to technology incidents.Assess incident severity, business impact, and root cause using monitoring tools and system logs.Provide timely, accurate updates to stakeholders and executive leadershipDocument incident timelines, actions taken, and resolution outcomesEnsure compliance with Major incident management policies and proceduresCollaborate with application owners, infrastructure teams, and drive support functions to restore servicesDrive post-incident reviews and contribute to continuous improvement initiativesMaintain readiness for 24/7 support and escalation protocolsImplement IT service management (ITSM) principles and practicesMonitor and track Major Incident tracking using the following collaboration tools (e.g., ServiceNow, JIRA, Microsoft Teams)Interpret technical data and communicate clearly to non-technical audiences and C-level executiveLead cross-functional teams in a matrixed environment to drive service restorationTaking ownership of the following duties:Monitor emails and team communications for all qualifying incidents and events to identify the need for potential advisories.Owning, tracking, and reporting on All Major Incident and Event Advisories.Anticipate potential advisory events and make sound decisions to ensure all advisory Service Level Objects (SLOs) are met.Provide an initial advisory report notification for all qualifying events within 15 minutes of alert or report.Provide an update or final advisory report notification for All qualifying events within 30 minutes of alert or report.Ensure advisory report information is accurate for all advisory notifications for all qualifying events.Update and maintain the advisory knowledge base articles and related standard operating procedures.Interact with key stakeholders to address advisory questions through email, call bridges and team communications.QualificationsMust possess or be able to complete Department of Homeland Security Public Trust Investigation (Tier 1)A minimum of 4-5 years of relevant experience in supporting Major Incident ManagementITILv4 Certified-Demonstrated understanding of ITIL foundationExperience using ServiceNowWorking Experience with IT infrastructure, IT Operations, and application supportIndustry experience with using Monitoring platforms and analytics tools such as Splunk, ScienceLogic, ThousandsEyesStrong ability to manage multiple tasks, stay detail-oriented, and work efficiently within time constraints in a fast-paced, multifaceted environmentPossess excellent verbal and written communication skills, including executive-level reportingA proven track record of providing exceptional customer serviceStrong organizational skills and ability to manage multiple priorities under pressureProficient in Microsoft 365 Suite (Excel, Word, PowerPoint, Outlook)Comfortable working across time zones and supportingHigh emotional intelligence and situational awareness during crisis eventsPassion for operational excellence and continuous improvementCompensation: Anticipated salary range is $80,000.00-$85,000.00 per year. Our Equal Employment Opportunity PolicyEEO and Affirmative Action Policy: DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.Pay Transparency Policy: In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.Authorization to Share Resume and Personal Information: By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should DecisionPoint Corporation. or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents.