Patient Pathway Officer-Part time-Fixed term (6 months)

Patient Pathway Officer-Part time-Fixed term (6 months) Band 2 Main area Gastroenterology Grade Band 2 Contract 6 months (fixed term contract 6 months) Hours Part time - 18.5 hours per week Job ref View phone number on click.appcast.io-SC-E Site St Helier hospital Town Sutton, Carshalton Salary £30,142 Per annum incl HCAS Outer pro rata Salary period Yearly Closing 17/06/2026 23:59 Job overview The function of the post is to provide a professional, confidential and comprehensive administration service to the designated manager to enable them to undertake their operational and managerial roles. provision of clerical administration. To provide support to the provision of clerical administration within the Service. Main duties of the job Provide information service for elective patients (including distressed and anxious patients/relatives as required). Be aware of the needs and concerns of patients and provide a friendly, efficient and courteous service to patients, relatives and visitors, providing them with advice and information as appropriate. Use empathetic approach to patients and/or relatives seeking assistance from clinical staff/senior managers as appropriate. To ensure that the information on referral letters, outpatient status forms and waiting list cards are recorded accurately and comprehensively on the Trust PAS system(s). Amend PAS letters and patient leaflets to ensure that information distributed to patients is accurate and current. Review incoming e-mails and action accordingly. To ensure all correspondence produced is in accordance with the required corporate standards employed by the Directorate and the Trust.. To provide administrative support to consultant/clinical teams.. Attend regular meetings with consultant teams, MDT teams, clinical staff, clinical directorates /departments and/or general managers as required. To provide admin support for the Gastroenterology service, including cross covering colleagues during periods of leave. Advanced keyboards skills required to type with speed and accuracy to produce all necessary correspondence connected with the clinical activities of the department Qualifications and Training GCSE in English (minimum of grade C) Experience of IT systems including Microsoft Word, Excel and Powerpoint Experience Experience of working in an office environment either in paid or voluntary capacity Experience of dealing with public on the telephone Able to work within a high pressure environment and have the ability to multi-task effectively Previous use of hospital systems Knowledge and Skills Able to act on verbal and written instructions Confidentiality Able to produce work to a consistently high standard An ability to prioritise own workload Excellent communication skills when dealing with professionals and the public Good organisational and time management skills Able to produce work to tight deadlines #J-18808-Ljbffr Epsom and St Helier University Hospitals