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Assistant Service Manager

Terre Haute Chevrolet

Terre Haute, IN
PURPOSE OF JOB:

This position is responsible for providing superior customer relations and sales service experiences, ensuring the customer and vehicle-related problems are addressed properly.


JOB DUTIES:

Service Sales

  • Sell the proper repairs and/or services responsive to the customers perceived needs.
  • Present a service menu of recommended maintenance services to every service customer.
  • Obtain accurate parts and labor prices using the appropriate parts source and labor-pricing guides.
  • Give every customer an accurate cost estimate when the repair order is initially written.
  • Obtain the customers written approval on all repair orders at the time of the write-up or when the closing of additional add-on sales.
  • Obtain properly documented telephone approval for all add-on sales when the customers are not present.
  • Consistently meet or exceed the sales and other accountability metrics and objectives set by management.
  • Achieve or exceed an average monthly customer-pay labor sales rate of 2.0 hours per repair order.
Administration
  • Properly, thoroughly, and accurately write repair orders for the categories or work designated by management.
  • Separate and distribute repair orders according to department policy.
  • Maintain a service scheduling form (route sheet) on a thorough, accurate, and continuous basis.
  • Properly document repair order changes.
  • Carefully inspect every finished repair order for proper completion, pricing and legibility.
  • Document flat rate time or other required timekeeping according to the department and or manufacturers procedures.
  • Maintain a record of carryover vehicles.
  • Maintain a record of special order parts status.
Communication
  • Provide additional vehicle problem/complaint information to the technical staff as needed.
  • Maintain communications with the technical staff regarding job status changes.
  • Remain continuously aware of the shops workload to determine the kind of work the shop can quickly accommodate.
  • Inform the Sales Manager of potential new vehicle sales customers.
  • Confirm service appointments the day before the customers scheduled arrival.
  • Contact service customers when their vehicle work is finished.
  • Report to management any situation or condition that jeopardizes the safety, welfare or integrity of the dealership, its customers or employees.
General Accountabilities
  • Ensure prompt and regular attendance.
  • Perform other appropriate duties as may be assigned by Management.
  • Travel as business needs may require, currently expected to be minimal.
Quality & Continuous Improvement
  • Personally commit to quality in all aspects of work.
  • Provide World Class Customer Service for internal and external customers.
  • Participate in and promote the established Quality Improvement Process (QIP) for continuous improvement.
  • Participate on teams to research, measure, and correct problems and to strive for process improvement.
  • Communicate and exemplify the Companys Mission Statement, Vision Statement, Values, and Philosophy.
  • Attend at least ten (10) credit hours of training annually to continue development of work-related skills."
Requirements

QUALIFICATIONS:

Education:
  • High school diploma/equivalent is minimally required.
  • Associate degree or relevant equivalent experience is preferred.
Experience:
  • Previous automotive dealership experience is required.
Other Knowledge, Skills, Abilities & Competencies:
  • Must possess a thorough knowledge of customer service excellence and effectively interact with customers.
  • Must maintain a positive attitude and willingness to learn in a fast-paced automotive sales environment.
  • Must have a working knowledge of computer systems, such as databases and Dealership Management Systems.
  • Strong communications skills.
  • Strong attention to details.
  • Must possess and continuously maintain a valid drivers license with an acceptable driving record."
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Vacancy posted 18 hours ago
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