Dispatcher

About Costa Solutions, LLC

Costa Solutions is a trusted leader in the warehouse and food service industry that provides 24/7 managed labor support for inbound, outbound and tracking-and-reporting. We believe in continuous growth and process improvement and continually customize new service options to meet the expanding needs of our customers. With the goal of superior customer service, we strive to treat every person and each situation with dignity, honor and respect.


Job Description: Dispatcher

Job Title: Dispatcher
Department: Operations
FLSA Classification: Hourly, Non Exempt

Employment Type: Full-Time

Position Summary

The Dispatcher is responsible for coordinating and monitoring daily truck transportation activities to ensure the timely, safe, and efficient movement of freight. This position communicates with drivers, warehouse personnel, customers, and management to coordinate deliveries, manage schedules, resolve transportation issues, and maintain accurate dispatch records.

Essential Duties and Responsibilities

• Coordinate daily truck dispatching activities, including assigning drivers, trucks, trailers, and delivery routes.
• Schedule pickups, deliveries, and freight movements according to customer requirements and operational priorities.
• Communicate with drivers throughout their shifts to provide instructions, delivery updates, route information, and operational support.
• Monitor driver progress, arrival times, delays, and delivery completion.
• Coordinate with warehouse and dock personnel regarding loading schedules, freight availability, trailer assignments, and departure times.
• Maintain accurate dispatch logs, driver schedules, trip records, delivery confirmations, and other transportation documentation.
• Communicate with customers and internal departments regarding shipment status, estimated arrival times, delays, and scheduling changes.
• Identify and resolve dispatching issues, including traffic delays, equipment breakdowns, missed appointments, and driver availability.
• Verify that drivers have the necessary dispatch instructions and required transportation paperwork.
• Assist with monitoring driver hours of service and applicable Department of Transportation (DOT) requirements, as appropriate to the position.
• Report vehicle maintenance concerns, accidents, safety issues, and other incidents to the appropriate manager.
• Coordinate with maintenance personnel regarding vehicle availability and equipment issues.
• Maintain professional communication with drivers, customers, vendors, and coworkers.
• Follow all company policies, safety procedures, customer requirements, and applicable transportation regulations.
• Perform other duties as assigned.

Qualifications

• Experience in VIntermodal, Envase preferred
• High school diploma or GED preferred.
• Previous experience in truck dispatching, transportation, logistics, or warehouse operations preferred.
• Knowledge of trucking operations, delivery scheduling, routes, and transportation documentation preferred.
• Strong organizational, communication, and problem-solving skills.
• Ability to prioritize multiple tasks and respond effectively to changing schedules.
• Basic computer proficiency, including email, spreadsheets, and dispatch or transportation management systems.
• Ability to maintain accurate records and communicate clearly with drivers and management.
• Ability to work flexible hours, including overtime, weekends, or holidays when operationally necessary.

Physical and Work Environment Requirements

The physical demands described here are representative of those what must be met by an employee to successfully perform the essential functions of this position.

• Primarily office-based work within a warehouse environment.
• Frequent use of a computer, telephone, and other communication equipment.
• May require occasional walking through warehouse, dock, or yard areas.
• Must be able to work in an environment where operational demands and scheduling priorities may change throughout the day.
• While performing the duties of this job, the employee is regularly required to use hands to fingers, handle or feel; reach with hands and arms; and talk and hear.
• This position frequently requires to stand; walk; and stoop, kneel or crouch.
• Occasionally required to sit, climb and balance.
• Must be physically capable of constantly lifting and/or moving objects up to 50 pounds, and occasionally lift and/or move objects that weigh more than 60 pounds
• Specific vision abilities required by this position includes close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Performance Expectations

Performance will be evaluated based on the employee's ability to coordinate dispatch activities accurately and efficiently, communicate effectively, maintain reliable records, support on-time pickups and deliveries, follow safety and compliance procedures, and respond promptly to operational issues.

Work Environment

This position works in a warehouse setting with various temperatures. Warehouse temperatures vary from freezer, refrigerator, climate control to no climate control warehouses as well as some outdoor exposure. While performing the duties of this job, the employee is exposed to moving mechanical parts, vibrations, two-way forklift flow and loud noise.


Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, duties or responsibilities that are required of the employee for this job. Duties and responsibilities and activities may change at any time with or without notice. All other duties assigned by supervisor.

The pay range for this role is:

21.00 - 26.00 USD per hour