Technical Support Consultant

Providing expert technical assistance, the full-time Tier 2 Support Consultant will troubleshoot complex issues related to RICS products, integrations, and hardware, while working remotely and serving as an escalation point for Tier 1 Support. Key Responsibilities Provide client support via phone, email, and chat during business hours Investigate and troubleshoot escalated technical issues, maintaining ownership of cases from investigation through resolution Collaborate cross-functionally to improve team effectiveness and contribute to knowledge-sharing initiatives Required Qualifications Associate's or Bachelor's degree in Information Technology, Computer Science, Business, or a related field, or equivalent professional experience 3+ years of experience in technical support or a client-facing technical role, preferably in SaaS or retail technology Proven ability to troubleshoot complex software, hardware, and networking issues Working knowledge of Windows operating systems and networking fundamentals Experience with API and integration issues preferred Virtual Vocations Inc