General Manager, Service Operations - Elk Grove Village

General Manager, Service Operations - Elk Grove VillageHeadquarters - Elk Grove Village, IL 60007OverviewSalary Range $140,000.00 - $160,000.00 Salary/yearDescriptionCompany: Yamazen Inc. Location: Elk Grove Village, IL (Headquarters) Scope: National – Supporting 18 U.S. LocationsAbout YamazenYamazen Inc. is a leading provider of manufacturing technology, automation solutions, and industrial equipment supporting customers across North America. Through advanced machine tool technologies, engineering expertise, and responsive aftermarket support, Yamazen helps manufacturers improve productivity, efficiency, and operational performance. We are seeking a strategic and results-driven leader to oversee and elevate our national service operations organization.Position SummaryThe General Manager, Service Operations is a senior leadership role responsible for leading the strategic direction, operational performance, and continuous improvement of Yamazen's national service organization. This position oversees regional service operations, technical support, and centralized parts/call center functions supporting 18 U.S. locations across five service regions.This leader will drive operational excellence, service profitability, customer satisfaction, and aftermarket growth through standardized processes, performance management, talent development, and cross-functional collaboration. The role requires a strong operational leader capable of scaling service operations, implementing data-driven improvements, and aligning national service strategies with broader business objectives.The General Manager, Service Operations will play a key role in shaping the future growth and operational effectiveness of Yamazen's aftermarket business while fostering a culture of accountability, responsiveness, and continuous improvement.Key ResponsibilitiesProvide strategic leadership and oversight for all national service operations across five U.S. service regions and 18 sales/service locationsLead, coach, and develop Regional Service Supervisors and centralized support teams to drive accountability, consistency, and high performanceEstablish and standardize operational procedures, KPIs, and performance management systems across all service locationsImprove technician utilization, workforce efficiency, and operational productivity through effective resource planning and process controlsFoster a culture of operational excellence, continuous improvement, and customer responsivenessDrive service excellence across field service, technical support, maintenance programs, and customer support operationsImprove service response times, first-time fix rates, and overall customer satisfaction performancePartner with Sales and Applications teams to support customer retention, service growth, and aftermarket revenue opportunitiesSupport the expansion and scalability of service offerings and aftermarket programs nationwideOwn and manage P&L performance for national service operationsDevelop and manage operational budgets, forecasting, and cost-control initiativesAnalyze operational and financial data to identify trends, risks, and improvement opportunitiesDrive profitability through operational efficiency, labor optimization, and service performance improvementsEstablish reporting visibility and performance dashboards to support data-driven decision-makingLead continuous improvement initiatives utilizing Lean, Six Sigma, or similar operational methodologiesStandardize service delivery models, workflows, and operational best practices across all regionsImplement systems, tools, and reporting enhancements to improve operational visibility and executionIdentify and execute strategic initiatives that improve scalability, consistency, and customer experienceLead organizational change initiatives that strengthen operational alignment and long-term growthPartner with Sales, Engineering, Applications, and Executive Leadership to align operational strategies with company objectivesSupport new product introductions, service capabilities, and business growth initiativesEnsure strong communication and alignment between regional operations and corporate leadershipContribute to strategic planning initiatives related to service growth, operational expansion, and customer support strategyQualificationsSkills and Qualifications:10+ years of progressive operations leadership experience, including senior-level or General Manager responsibilityProven success leading multi-site or national service operations within a complex technical or industrial environmentStrong leadership experience managing geographically dispersed teams and driving organizational accountabilityDemonstrated success improving operational performance, service delivery, and profitabilityStrong financial acumen with direct P&L management responsibilityExcellent analytical, communication, and organizational leadership skillsPreferredBackground in OEM manufacturing, industrial equipment distribution, capital equipment, industrial automation, or related industriesExperience overseeing service operations, technical support, parts operations, and/or call center functionsFamiliarity with ERP systems, service management platforms, and inventory optimization toolsLean / Six Sigma certification or equivalent operational excellence trainingExperience leading operational transformation or organizational change initiativesLeadership CompetenciesStrategic thinker with strong operational execution disciplineData-driven decision-maker with strong analytical capabilityAbility to influence and collaborate across functions and regionsStrong people leadership, coaching, and talent development skillsCustomer-focused mindset with a commitment to service excellenceHigh level of accountability, adaptability, and business acumenSuccess MeasuresImproved technician utilization and operational efficiencyIncreased service profitability and aftermarket growthReduced response times and improved customer satisfactionStandardized KPIs and operational consistency nationwideStrong leadership development and organizational accountabilityImproved service execution, visibility, and reporting capabilitiesWhy Join Yamazen?This is an opportunity to lead and shape a nationally scaled service organization within a growing industrial technology company. The General Manager, Service Operations will play a critical leadership role in driving operational transformation, enhancing customer support capabilities, and building a high-performing service culture across the organization.Yamazen offers a collaborative environment, strong leadership visibility, and the opportunity to make a measurable impact on the future growth of the business.Compensation and Benefits:The estimated base pay for the position is typically between $140-160k.The actual base pay for the position may be influenced by factors such as education, training skills, qualifications, competencies, years of experience, job-related knowledge, and scope of the role, and could be outside of the posted pay range.In addition to base pay, Yamazen Inc. provides a competitive compensation package including salary, business allowance and semi-annual bonus opportunities. Employee benefits include COMPANY PAID medical, dental, vision, short- & long-term disability and life insurance within the first 60 days, 401K with company match, and more!Time off: Vacation / Personal sick days / Company paid holidaysMisc: Flexible work hours, Bi-weekly catered lunches, New car discount program, Employee Assistance Program.No phone calls please.Yamazen is an equal opportunity employment company. All applicants are considered regardless of age, race, sex, color, national origin, religion, marital or veteran status, sexual orientation or any other protected status.