Residential Plumbing Manager

Job Description

Job Description

Position Overview:

The Plumbing Manager will manage all personnel and activity of the service and install departments of the company. Responsibilities of the position include but are not limited to: implementing strategies to achieve the financial goals of the two departments and overseeing all aspects of the Plumbing technicians they relate to scheduling, training, and supervision. Collaboration between departments is required for the department to run smoothly and to give the best quality of service to the client.??

Position Entails:

Leadership and Management:

• Lead and manage a team of plumbing technicians and support staff.
• Develop and implement training programs to ensure technical proficiency and safety compliance.
• Conduct regular performance evaluations and provide constructive feedback.

Operations:

• Oversee daily operations to ensure efficient and effective service delivery.
• Manage scheduling and dispatching of technicians for service calls and installations.
• Ensure all work is completed to company standards and customer satisfaction.

Customer Service:

• Maintain high levels of customer satisfaction through effective communication and prompt resolution of service issues.
• Handle customer inquiries, complaints, and service requests in a professional and timely manner.

Financial Management:

• Prepare and manage budgets, forecasts, and financial reports.
• Monitor expenses and implement cost-saving measures without compromising quality.
• Ensure accurate and timely billing and invoicing.

Compliance and Safety:

• Ensure compliance with all relevant health and safety regulations.
• Implement and enforce company policies and procedures.
• Stay updated on industry trends, regulations, and best practices.

What Does It Take?

• Minimum of 7 years of service and/or installation experience.
• Journeyman or Master plumbing license, preferred.
• Proven experience in service management or a similar role.
• Excellent leadership and team management skills.
• Exceptional customer service and communication abilities.
• Financial acumen and experience managing budgets.
• Service Titan experience desired.
• Ability to pass a DOT physical/drug screen and background check.
• Valid driver’s license with a solid driving record; ability to obtain a chauffeur’s license if needed.
• Ability to work in a fast-paced environment, analyze and solve problems, and work independently as well as in teams.

What We Offer:

• Aggressive base salary w/ additional incentives and bonuses
• Benefit eligible day one - medical, vision, and dental!
• Employer provided $30k life insurance policy
• 401K with a Company Match
• Parental and Bereavement Leave
• Employer Sponsored short- and long-term disability
• Paid holidays, a floating holiday and PTO

Physical Requirements: This position requires frequent standing, walking, bending, stooping, kneeling, crouching, reaching, and climbing stairs or ladders while working in office, warehouse, and field environments. Employees must be able to lift and carry up to 50 pounds and safely navigate residential job sites, including basements, attics, crawl spaces, and other confined or restricted areas. The role may require accompanying technicians on service calls, inspecting equipment and work areas, and working indoors and outdoors in varying temperatures and weather conditions. The position also requires the ability to drive between job sites and perform computer and administrative work for extended periods.

EEOC statement: Atrium Home Services and its affiliated companies are dedicated equal opportunity employers and prohibit discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against based on such characteristics or any other status protected by the laws or regulations in the locations where we operate.