Infrastructure Analyst

Infrastructure Analyst

IT Infrastructure Analyst – Data Networking (Cisco) Position Summary The IT Infrastructure Analyst – Data Networking is responsible for supporting and maintaining enterprise network infrastructure with a focus on Cisco technologies. This role ensures reliable, secure, and high-performing network operations across a multi-site environment, with emphasis on edge networking, routing, switching, and SD-WAN. The ideal candidate is a hands-on networking professional with strong troubleshooting skills and experience supporting production environments. Experience within a healthcare setting is a plus due to the need for high availability and compliance-driven operations.

Key Responsibilities

• Support and maintain Cisco-based network infrastructure including routers, switches, and edge devices
• Configure and troubleshoot routing and switching across enterprise environments
• Provide operational support for edge networking and WAN connectivity across multiple locations
• Assist with implementation and support of SD-WAN solutions
• Monitor network performance, availability, and capacity
• Perform incident response, root cause analysis, and issue resolution
• Collaborate with infrastructure, security, and application teams
• Maintain network documentation, diagrams, and standard procedures
• Support network upgrades, patches, and hardware refresh initiatives
• Follow change management and operational best practices
• Participate in on-call support and after-hours maintenance as required

Required Qualifications

• Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
• 3+ years of experience supporting enterprise network environments
• Hands-on experience with Cisco networking technologies
• Strong knowledge of: routing & switching, TCP/IP, VLANs, DNS, DHCP, VPNs, WAN/LAN networking, edge network operations
• Proven troubleshooting and problem-solving skills
• Strong communication and documentation abilities

Preferred Qualifications

• Experience with Cisco SD-WAN
• Industry certifications (CCNA, CCNP, or equivalent)
• Experience in a healthcare environment
• Familiarity with compliance-driven or highly regulated environments
• Exposure to network security concepts (segmentation, ACLs, secure access)

Technical Skills

• Cisco routers and switches
• Routing protocols (OSPF, BGP, EIGRP)
• Layer 2 / Layer 3 networking
• SD-WAN technologies
• Edge and branch networking
• Network monitoring and diagnostics tools

Work Environment

• Hybrid or office-based role depending on business needs
• Occasional travel to remote sites or data centers may be required
• Participation in after-hours work and on-call rotation