Operations Coordinator

For over 80 years, the dedicated team at Winston Flowers has been committed to fostering excellence in everything we do. Today, our family-owned company has a worldwide online presence, two state-of-the-art design studios-60,000 square feet in Boston and 12,000 square feet in New York City-and retail shops throughout the Greater Boston area and in Greenwich, Connecticut. Each and every person on our team works in pursuit of a singular goal: to take care of our clients' precious moments as if they were our own.

We are seeking a full-time Operations Coordinator to assist our team in Long Island City, New York. Responsibilities include but are not limited to:


Job Responsibilities:

• Manages the card desk and daily order flow, ensuring orders are reviewed, prioritized, and routed appropriately based on timing, design requirements, delivery needs, and business priorities.
• Triages incoming orders and coordinates with Designers, Sales, Customer Service, Operations, and other internal teams to address questions, clarify details, and ensure orders are properly assigned and progressing on schedule
• Supports team members by providing guidance, sharing knowledge, and helping maintain a productive and collaborative work environment.
• Coordinates day-to-day operational activities for the Winston Flowers Long Island City Design Studio, helping ensure workflows, priorities, and schedules run smoothly.
• Acts as point of contact for all internal deliveries of product between Boston to LIC Studio
• Leads coordination of all logistics surrounding LIC and Greenwich Events, including timely proposal management, all necessary facilitation with internal company departments, outside vendor/venue contacts, plan appropriate staff resources
• Helps ensure operational processes, best practices, and company standards are consistently followed, with strong attention to detail and accuracy.
• Provides outstanding customer service and contribute to sales volume growth by efficient and detail-oriented day-to-day operations management, and resolving customer questions and concerns in The Winston Way as needed
• Performs other duties as assigned

Requirements

• Experience in luxury retail or hospitality industry preferred
• Professional or personal experience in floriculture, horticulture, and/or design is preferred
• Ability to collaborate effectively with team members, support business needs, and contribute to a positive and productive team environment.
• Strong interpersonal skills, with the ability to prioritize and manage time effectively while paying close attention to detail
• High level of enthusiasm and self-motivation
• Ability to lift up to 30 pounds

Other:

• Flexible work schedule required
• Peak business periods will require extended work days and work weeks

Winston Flowers' benefits are comprehensive and include competitive compensation, free on-site parking, paid time off, medical, dental and vision insurance, company-paid life and long term disability insurance, short term disability, pre-tax commuter and dependent care accounts; 401(k) and health savings account, both with company match, and a generous employee discount.


Salary Description


$30/hr - $32/hr