Front Desk Clerk - Part Time

Become a champion of hope. At Rosecrance, we’ve been leading the way in behavioral health services for over a century. Our team empowers individuals and families to overcome substance use and mental health challenges through compassionate care and evidence‑based therapies. If you’re ready to make a meaningful impact, we’re ready to welcome you! We are looking for dedicated individuals to join our team and help deliver on our mission of hope and recovery. Position Purpose The Front Desk Clerk ensures a well‑organized office that adheres to agency policies and procedures. This role involves caring for clients and visitors, facilitating interactions with family members at the center, and supporting clinical staff by optimizing clerical duties. Qualifications/Skills High School Diploma or equivalent Excellent customer service skills with a strong customer‑focused approach Experience with phone systems and/or switchboards Basic understanding of behavioral health treatment Strong organizational skills and ability to multitask Excellent written and oral communication skills Capability to work independently as well as collaboratively within a team Proficient in using common computer applications such as word processing, spreadsheet, and presentation software Essential Responsibilities Work hours prescribed and any additional hours deemed necessary for the responsibilities assigned. Greet clients and visitors, handling payment collection and processing. Complete necessary paperwork for clients in the Electronic Health Record (EHR). Maintain scheduling logs including referral and intake schedules. Answer incoming calls, direct them appropriately, and make reminder and prescription calls. Manage the internal and external distribution of mail. Distribute Representative Payee checks. Conduct financial interviews with clients, updating and registering information in the database. Review clinical data and communicate discrepancies with supervisors. Maintain logs for visitors, prescriptions, and intakes. Review logs for doctor’s appointments. Close the office according to clinical protocol. Perform secure handling of cardholder data, including encryption, data storage limitations, and adherence to security protocols. Participate in mandatory PCI training, access controls, and regular security assessments, all aligned with PCI Data Security Standard guidelines. Provide assistance to the office support team as needed. Serve as a member of the team, and participate in all team meetings, duties and activities as assigned. Understand and comply with all of the principles established by the Rosecrance Corporate Compliance Program and Code of Conduct. Perform all responsibilities in compliance with the mission, vision, values and expectations of Rosecrance. Deliver exceptional customer service consistently to every customer. Serve as a role model for other staff, clients and customers and demonstrate positive guest relations in representing Rosecrance. Assume other related responsibilities as assigned by leadership. Compensation & Rewards Starting salary - $18.00/hour Schedule Monday-Thursday - 1pm-6pm Work Location Aspen Counseling, 8616 Northern Ave. Rockford, IL 61107 Physical Requirements / Percentage Of Work Time Vision: Must be able to read printed and/or handwritten materials from a variety of sources 75-100% Hearing: Must be able to hear well enough to communicate with coworkers 50-79%; answer incoming phone calls 0-24%; transcribe from dictation equipment 0-24% Standing/Walking/Mobility: Must have mobility between departments within the facility 25-49% Climbing/Stooping/Kneeling: 0-24% Lifting/Pulling/Pushing: Must exert up to 20 pounds of force occasionally and/or up to 5 pounds of force frequently to lift or move objects 25-49% Fingering/Grasping/Feeling: Must be able to finger keyboard for computer work and phone equipment for placing/receiving calls 50-74% Sitting: must be able to sit for prolonged periods of time when using the computer 50-74% Environment Exposure to computers. Our Benefits Medical, dental, and vision insurance (multiple plan options to meet your needs) 401(k) with employer match & discretionary contribution Group Life Insurance, LTD and AD&D Tuition assistance & licensure/certification reimbursement Paid Time Off, sick time, bereavement leave Referral program earning up to $1,000 per hire! Wellness program, including an on‑site gym at select facilities Discounts at participating retailers Daily pay available through UKG Wallet for financial flexibility Who We Are Rosecrance has been at the forefront of providing behavioral health services for over a century. Our mission is to empower individuals and families to overcome substance abuse and mental health challenges through evidence‑based therapies and compassionate care. Join us in our mission to foster lasting recovery and transform lives. We are committed to providing careers that make a difference in the lives of the people we serve and the people we employ. We do this through the work we do, our core mission and values, our employee resources, and especially through our purpose‑driven community of opportunity and hope. Our Health and Safety Commitment We maintain a zero‑tolerance drug‑free environment, including marijuana, to prioritize safety for staff and clients. All candidates must pass an occupational health screening, ensuring a secure and healthy workplace. Equal Employment Opportunity Rosecrance is an equal opportunity employer and values diversity in the workplace. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, veteran status, or any other legally protected status. Our hiring decisions are based solely on qualifications, skills, and experience relevant to the requirements of the position. Our Partnerships AARP Employer Pledge Program MSEP (Military Spouse Employment Partnership) Ready to Make a Difference? Apply today and be part of something bigger! Your role at Rosecrance will help transform lives—starting with your own. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr