Head of Product Strategy & Donor Value Proposition

Job Description

Job Description

Description:

OUR MISSION | REMARKABLE IMPACT

Remarkable impact is the heart of Foundation For The Carolinas ’ mission, and the driving force behind our mission is the collective impact of thousands of nonprofits, families, companies, and organizations who partner with us to amplify the power of giving.

HOW YOU’LL ADVANCE OUR MISSION | POSITION OVERVIEW

The Head of Product Strategy & Donor Value Proposition is a newly created leadership role responsible for shaping and advancing the strategic direction of the Foundation’s donor-facing offerings. This leader will ensure our solutions reflect the evolving needs, values, and aspirations of individuals, families, and advisors—strengthening our ability to inspire philanthropy and deliver remarkable impact across our region.

This role will lead the development of a compelling and differentiated donor value proposition, grounded in deep market insight and a strong understanding of community needs. The Head will oversee competitive intelligence to inform strategy, design and manage a thoughtful and forward-looking portfolio of offerings, and guide pricing strategy and financial stewardship across donor product lines. In partnership with colleagues across the organization, this leader will also shape a cohesive technology and experience strategy that enhances engagement, accessibility, and ease of giving.

This is a rare opportunity to build a new function from the ground up within a mission-driven organization at the forefront of philanthropic innovation. The individual will bring the discipline and rigor of product strategy to a rapidly evolving landscape—helping Foundation For The Carolinas strengthen its role as a trusted philanthropic partner, inspire generosity, and deliver remarkable impact throughout our region.

The Foundation seeks a leader who pairs the analytical rigor of financial services with a deep commitment to our philanthropic mission. The ideal candidate is energized by building in ambiguous environments, comfortable operating without the infrastructure of a large corporate product organization, and motivated by the belief that stronger product strategy can help unlock greater generosity and drive remarkable impact in the communities we serve.

YOUR UNIQUE IMPACT | ROLES & RESPONSIBILITIES

Competitive Intelligence & Market Strategy

• Own ongoing competitive analysis of the DAF and philanthropic services landscape — including national sponsors (Fidelity Charitable, Schwab Charitable, NPT), peer community foundations, and emerging fintech entrants

• Monitor pricing trends, product features, technology capabilities, and donor experience across competitors; translate findings into actionable strategic recommendations

• Identify whitespace opportunities where the Foundation can differentiate and win HNW and UHNW donor relationships

Product Roadmap & Value Proposition

• Define, own, and drive the product roadmap for the Foundation's donor-facing offerings — DAF accounts, investment pools, planned giving vehicles, complex asset acceptance, and donor services

• Develop and articulate a compelling, differentiated value proposition for high net worth and emerging affluent donors, clearly positioning the Foundation against national and regional competitors

• Lead annual and multi-year planning for product development priorities, sequencing initiatives by impact and feasibility

Pricing & P&L Management

• Own the P&L for donor product lines — including fee structures, investment menu economics, and operating cost inputs

• Design and maintain a competitive, sustainable fee framework across DAF account tiers, investment options, and ancillary services

• Analyze margin implications of product decisions and present business cases to senior leadership and the Board

Technology & Donor Experience

• In conjunction with the Chief Technology Officer - lead the Foundation's donor-facing technology strategy — grant-making portals, digital onboarding, account reporting, servicing and mobile experience

• Work with internal teams and external vendors to translate product requirements into delivered capabilities

• Define and track key experience metrics (NPS, digital engagement, onboarding completion rates) and drive continuous improvement

Cross-Functional Leadership & Execution

• Collaborate closely with Development, Finance, Investments, and Communications teams to align product strategy with donor acquisition and retention goals

• Develop and maintain donor segmentation frameworks to tailor offerings and outreach to HNW, UHNW, and institutional donor profiles

• Build relationships with peer community foundations and industry groups (CF Leads, Council on Foundations) to stay current on sector best practices

Requirements:

WHAT YOU’LL NEED FOR SUCCESS | QUALIFICATION

Required

• 3+ years of progressive experience in financial services product management, investment product strategy, or a closely related field

• Demonstrated P&L ownership experience — has managed fee structures, product economics, and business cases independently

• Deep familiarity with the DAF competitive landscape and/or philanthropic services sector

• Track record of translating strategy into executed product outcomes — not just analytical deliverables

• Strong executive presence and communication skills; comfortable presenting to Boards and major donors

• Experience with HNW or UHNW client segments in a financial or philanthropic context

Strongly Preferred

• Experience at or working closely with a national DAF sponsor (Fidelity Charitable, Schwab Charitable, NPT, Vanguard Charitable) or large community foundation

• Background in asset management product management — fund launches, investment menu design, fee structure development

• Familiarity with complex asset acceptance (closely-held stock, real estate, private equity, cryptocurrency)

• Technology product sensibility — experience working with or managing vendor relationships for donor-facing platforms

• Exposure to impact investing, ESG mandates, or mission-aligned investment product design