Senior Staff Product Designer, Care Delivery

Job Description

Job Description

Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com.

An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including:

• Fortune Change the World (2024)
• CNBC Disruptor 50 List (2022, 2023, 2024)
• Fortune Best Workplaces for Millennials (2024)
• Fortune Best Workplaces in Health Care (2024)
• TIME 100 Most Influential Companies (2023)
• Fast Company Most Innovative Companies (2020, 2023)
• Built In Best Places to Work (2023)
• Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)
• Great Place to Work certified (2020, 2021, 2022, 2023, 2024)
• Fast Company Best Workplaces for Innovators (2022)
• Built In LGBTQIA+ Advocacy Award (2022)

We are seeking a Senior Staff Product Designer to completely own our virtual care and provider-facing experiences while driving the evolution of AI-native design at Maven. This role is focused on designing our provider tooling that our virtual care network of clinicians and other providers use during appointments. It's about identifying the right problems, setting and fully owning the design vision for multiple complex areas, making strategic calls under ambiguity, and leading high-impact initiatives that raise the bar for the team around you.

You'll bring deep AI fluency and use it to move faster, explore more broadly, and build more intelligently, while also mentoring others on how to work that way.

Day to day, you will:

• Own the end-to-end experience across complex, cross-functional initiatives for our provider tooling and virtual clinic experience, from early concept through delivery, demonstrating exceptional decision-making and strategic thinking about scope, sequencing, and tradeoffs to drive results across projects.
• Define how AI should behave in high-stakes contexts: how it communicates uncertainty, when it defers to human care, and how it builds trust with members navigating emotionally charged decisions.
• Build functional, high-fidelity prototypes using AI-assisted coding tools (Cursor, Claude Code, or similar), and push others to move beyond static mockups.
• Develop scalable AI-powered patterns in a healthcare context — confidence indicators, human-AI handoffs, progressive disclosure — that become the standard across Maven's design system.
• Partner with Engineering, Product, Clinical, and Data at a strategic level: shaping model outputs into intuitive interfaces, influencing how problems are framed, and driving alignment across teams.
• Develop leaders within the design team and non-design partners, fostering independence, delegating effectively, and promoting leadership among peers.
• Identify and resolve cross-functional tensions, bridging gaps between design, clinical, and product perspectives.
• Strengthen community within and outside the design team by championing company-wide cultural initiatives.

What you'll bring

• AI fluency: You use AI tools daily (Claude, Figma AI, Cursor, or similar) with strong prompting and synthesis skills. You're also helping others develop that muscle.
• Vibe coding: You can turn ideas into working prototypes using AI-assisted coding tools, and you're comfortable pushing the boundaries of what that looks like in a healthcare context.
• Technical depth: You've shipped code to production and can have an informed conversation about backend architecture, model behavior, and system constraints.
• Strategic craft: A portfolio that shows not just design quality but also evidence of strategic ownership: defining success metrics, navigating ambiguity, and influencing direction.
• Cross-functional leadership: You've driven complex projects across multiple teams and know how to create momentum without direct authority.
• Mobile and web: Experience designing for mobile applications and responsive web.
• Systems thinking: Ability to think beyond a flow and communicate a holistic system that can scale for any program
• Appetite for complexity: Energized by ambiguity and solving complex problems, and comfortable making calls when the path isn't clear.

Mindset

• Deeply empathetic toward members and the providers who help them navigate their family building experience, a space that's emotionally intense, medically complex, and often uncertain.
• AI-native: you think in terms of what AI makes newly possible, and you bring others along in that thinking.
• Invested in the people around you. You want the team to be better because you're on it, and to make the team better by mentoring.

Nice to have

• Experience in healthcare, health tech, or regulated domains.
• Background working with ML and AI teams on model-driven products.
• Experience contributing to or building a consumer-grade design system, including Figma variables and advanced component architecture.

The base salary range for this role is $195,000-$230,000 per year. You will also be entitled to receive equity and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.

At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.

Benefits That Work For You

Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:

• Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.
• Whole-self care through wellness partnerships
• Hybrid work, in office meals, and work together days
• 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)
• Annual professional development stipend and access to a personal career coach through Maven for Mavens
• 401K matching for US-based employees, with immediate vesting

These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.

Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g View email address on ziprecruiter.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: View email address on ziprecruiter.com. For general and additional inquiries, please contact us at View email address on ziprecruiter.com.