Host/Hostess

Host/Hostess

This individual will visit patients for menu selection, deliver and pick-up of patient meal trays. They will also deliver nourishments and floor stocks.

- High School diploma or GED equivalent required- Skills in oral and written communication required. - Good organization skills and ability to work within pre-defined time frames and deadlines. - Must have superior customer service skills and professional appearance.- Good hand-eye coordination and body mechanics.- Ability to maintain confidentiality.- Must possess the ability to prioritize and multi-task.- Must possess exceptional interpersonal skills necessary to interact with patients, their families and with other healthcare team members.- Visits patients for menu selection using Bedside Menu Entry or printed menu.- Delivers trays to patient bedside using established scripting and ensures satisfaction with meal by providing missing items, checking diet order, etc.- Assembles and delivers room service trays to patients within 45 minutes of order.- Retrieves trays from patient rooms noting patients not eating well. Offers these patients alternate food choices; consults dietitian when necessary.- Before leaving patient's room, ask to offer assistance with any other request.- Unloads and scraps patient trays and assists with dish washing when necessary.- Delivers floor stocks, nourishments, and tube feedings to patient care units.- Exhibits excellent customer service skills, team work, and ability to proactively solve problems with supervisor and teammates.- Follows all food safety and infection control policies and procedures.