Medical Assistant Receptionist - Caro Primary Care Clinic

Medical Assistant

Under general supervision, and according to established policies and procedures, will provide excellent patient care by performing or assisting in a variety of medical procedures and tests to assist in the examination and treatment of patients, including but not limited to vital signs, procedures, various treatment, administering injections and venipuncture. Provides excellent customer service by greeting patients, answering the phone and directing the caller as appropriate. Performs duties across all physician practices, patient registration, scheduling appointments, collecting insurance co-pays and deductibles, insurance verification, records financial activity and accounts for all transactions completed on each shift.

Essential Functions and Responsibilities:

1. Performs to service excellence standards:

Responds promptly, professionally and courteously to all customers' needs.

Cooperates and communicates effectively with all patients, families and staff.

Contributes to continuous quality improvement efforts.

2. Prepares examining rooms including turning on computer terminals and stocks room with supplies.

3. Organizes forms for physicals, etc.

4. Works collaboratively with provider to assists in providing care to patients:

• Collect patient's history.
• Prepares patient and necessary equipment/supplies for visit.
• Documents all interventions, patient/family responses, medication dispensed or prescribed, vital signs, etc. in patient chart and/or computer system.
• Administers EKGs, PFTs, immunizations, medicines, draws blood, etc. as directed.
• Obtains approval for and phones in prescriptions as directed.
• Completes lab slips and referral forms as directed.
• Assists with routine procedures for gynecological exams, physicals, and office visits, etc.

5. With focus on customer service, takes telephone messages from patients, returns messages, and provides information to others as requested/directed.

Qualifications:

Required:

High school diploma or equivalent.

Graduate of approved program for Medical Assistant or 1 year of Medical Assistant experience.

For clinics with the Rural Health Designation, Basic Life Support (BLS) issued by the American Heart Association (AHA), American Red Cross (ARC), and Canadian equivalents, (MHC approved providers for the resuscitation certification) is required within 6 months of hire

For positions designated as float positions, travel to or between clinics is required

Preferred:

Certified Medical Assistant.

Electronic medical record experience.

Experience with insurance billing procedures

One year experience working in medical office with multiple providers.

Previous experience working in a medical office of the same specialty.

Knowledge, Skills, and Abilities:

Knowledge of health care field.

Knowledge of specific assisting tasks.

Knowledge of information that must be conveyed to patients and families.

Knowledge of policies and procedures related to infection control, environmental safety, and patient confidentiality.

Knowledge of medical chart reporting/records.

Knowledge of medical terminology.

Knowledge of basic life support procedures.

Knowledge of grammar, spelling, and punctuation.

Knowledge of Windows-based software applications such as MS Word and Excel.

Skills in performing assistance tasks appropriately.

Skill in tact and diplomacy in interpersonal interactions.

Skills in understanding patient education needs by effectively sharing information with patients and families.

Skill in handling paperwork/filing adequately.

Skill in written and verbal communication.

Ability to establish and maintain effective working relationships with staff, patients, public, and external agencies.

Ability to read, understand, write, and follow oral and written information.

Ability to exercise initiate, problem solving, decision making.

Ability to prioritize and multi-task.

Ability to maintain strictest confidence with sensitive matters.