Patient Coordinator

O'Donnell Family Dentistry

Full-Time Patient Coordinator

Be the first smile they see-and the reason they return.


At O'Donnell Family Dentistry our front office is the heart of our practice, and we're searching for a warm, detail-oriented Patient Coordinator to help us deliver the same outstanding experience that has earned us glowing reviews and a loyal patient base. Our team is known for its friendly energy, strong teamwork, and a deep commitment to caring for every patient like family-including those with special needs and individuals from our community partners. You'll work alongside a group that values support, encouragement, and good laughs as much as precision and professionalism. If you're organized, love people, and want to help create a smooth and welcoming visit from the first phone call to check-out, this is the role for you.

Pay: Up to $22 an hour depending on experience and skills

Benefits Include:

We offer the kind of benefits that let you care for others and yourself-solid health coverage, up to four weeks of PTO to live your life, a 401(k) that's "future-you" approved, and a team culture that lifts you up, helps and encourages you to grow in your career, and makes the workday feel a little lighter.

• Health, Dental, and Vision Insurance-and so much more!
• Paid Time Off (accrue 2 to 3 weeks per year based on tenure)+ 6 Paid Holidays-hello, work-life balance!
• 401(k) Program
• On-the-job training
• Supportive, team-driven office culture

What You'll Do:

Yes, you'll be knee-deep in phone calls, insurance codes, and payment postings-but if you can do all that and make people feel like VIPs while doing it, you're exactly who we're looking for!

• Greet and check in patients, helping them feel welcomed and at ease
  You're the first smile they see-and the reason they relax before the appointment even starts.
• Answer a multi-line phone system and schedule appointments
  Think of yourself as an air-traffic controller for smiles-keeping schedules on point and patients happy.
• Verify insurance eligibility and pre-authorize benefits
  You'll decode insurance plans like a pro (no secret handshakesrequired) and make sure patients knowwhat'scovered before they even ask.
• Guide patients through financial arrangements and treatment scheduling
  Because sometimes dentistry needs a translator-andyou'rethe friendly guide making it all make sense.

• Collect and post payments from patients and insurance companies
  You'll keep the numbers in check without making it feel like a math class-because billing should be smooth, not stressful.
• Answer questions with clarity, professionalism, and empathy
  You're the calm, kind voice patients remember-the one who makes everything (even root canals) sound a little less scary.Sometimes this will include adding codes to the ledger toattach to the treatment plan.

What You Bring:

You're the glue at the front desk-part problem-solver, part people-person, and always the one with the smile that keeps the day moving. Quick on the phone, calm under pressure, and always ready with a kind word, and the kind of teammate who jumps in without being asked sums you up perfectly.

• High school diploma or equivalent (higher education preferred)
• Minimum of 2 years' experience in a dental administrative role
• Knowledge of dental insurance processes and verification
• 3 years experience with Dentrix
• Strong attention to detail and excellent communication skills
• A collaborative, can-doattitudeand a desire to make each patient feel valued

Think you've got the personality, hustle, and heart to be the face of our front desk? We'd love to meet you-apply today and let's get this started!