Program Manager

Job Description

Job Description

Program Manager
ROLE
We need an experienced Program Manager at the National Coast Guard Museum (NCGM). The NCGM is a new 80,000 square foot national museum in New London, Connecticut, built to honor the history and missions of the U.S. Coast Guard and expected to welcome roughly 300,000 visitors a year. In this role, you will serve as the senior on site manager responsible for all aspects of contractor performance, workforce supervision, quality control, and contract administration. You will direct daily services across administration, visitor services, volunteer coordination, education support, IT/AV support, exhibit maintenance, and event support, and serve as the key liaison with the Government. This is a full-time opportunity. We can offer a competitive salary, and a comprehensive benefits package.
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• Oversees all aspects of contractor performance, including workforce supervision, quality control, coordination, and contract administration.
• Directs daily contractor provided services, including administration, visitor services, volunteer coordination, education support, IT/AV support, exhibit maintenance support, and event support.
• Serves as the key liaison between the contractor and the Government for contract performance and support of museum operations.
• Manages contractor invoicing, staffing costs, performance records, and communications with the Contracting Officer (CO) and Contracting Officer's Representative (COR).
• Recommends contractor procedures and supports implementation of Government approved museum policies.

• Bachelor's degree or master's degree in museum studies, art history, business administration, public administration, or a related field.
• Seven (7) or more years of progressively responsible leadership experience in a museum, cultural institution, public attraction, or similar nonprofit environment, including at least three (3) years managing budgets and personnel.
• Deep familiarity with managing personnel and performance management.
• Familiarity with museum back of house operations, including registration, collections care, exhibition production, and facility management.
• Experience planning and monitoring complex operating budgets and labor expenditures.
• Proficiency in performance management, recruitment, and fostering a diverse and inclusive workplace culture.
• Proven track record of translating a five year strategic vision into actionable annual work plans and KPIs.

• Experience running a museum or with Coast Guard mission and history, enabling training of contractor staff with minimal Government oversight.
• Crisis and risk management experience, from facility emergencies such as leaks and security breaches to public relations crises.
• Experience implementing modern museum technology, such as advanced Collection Management Systems (CMS) or digital visitor engagement tools.
• Ability to mediate between curatorial staff on the creative side and administrative staff on the fiscal side.

• New London, Connecticut – National Coast Guard Museum

• Must be a U.S. citizen
• Must pass a federal background investigation and meet facility and system access requirements

• United States Coast Guard – National Coast Guard Museum

• 40 hours per week. 8 hours per day

• Employment Classification Eligibility – W2

• Salary range: $90,000 – $110,000
• Benefits: Benefits package includes options for health, dental, and vision insurance coverage; 401k contribution options. Full benefits brochure available for review.

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