Intake Specialist

Passionate about helping others and skilled in legal matters? Join us as a Legal Intake Specialist! You'll be the first point of contact, collecting case information, preparing documents, and delivering excellent service. Strong English communication skills are essential. What You’ll Be Doing: Engage with potential clients via phone and email, creating a welcoming and professional first impression. Leverage your sales skills to generate leads, guide clients through the intake process, and convert inquiries into active cases. Conduct initial client assessments to determine eligibility and ensure the right cases are taken on. Organize and gather essential case documents to streamline the process for our legal team. Schedule and follow up on client appointments, ensuring timely communication and building rapport. Assist in drafting and filing legal documents, helping the team stay organized and efficient. Provide exceptional customer service, building trust and enhancing the company’s reputation through every interaction. What We’re Looking For: Strong English communication skills (C1 level), both written and verbal. Bilingual fluency in both Spanish and English is essential. 2+ years of customer service experience, with a focus on listening, empathy, and problem-solving. Experience in sales or client-facing roles is a must! You should be comfortable driving results and converting leads into active cases. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Excellent attention to detail and the ability to manage multiple tasks at once. Comfortable working remotely with a reliable internet connection and a quiet, professional workspace. Prior experience in a legal setting is a bonus, but not required. Own a laptop or desktop (8GB RAM, Core i5 or above) and a stable internet connection (minimum 10 Mbps). Availability to work US business hours. Why You’ll Love Working with Us: Earn a salary rate of USD $7 - $10 For Senior candidates with 3+ years of experience, we can offer higher rates) per hour (based on experience and skills) for a full-time commitment of 40 hours per week. Work from Home, no commute! Healthcare Allowance WiFi Subsidy Paid time off and sick leaves Birthday bonus Referral bonus Annual performance bonus Loyalty Program and more! Please note our clients use productivity and screen monitoring systems - please do not apply if you are not comfortable with this. #J-18808-Ljbffr Legal Soft