Volunteer Coordinator

Job Description

Job Description

Volunteer Coordinator

Isabel's House: Crisis Nursery of the Ozarks
Location: Springfield, Missouri
Position Type: Full-time/exempt Reports To: Director of Development

At Isabel's House, our mission is to provide immediate refuge to children whose families are in crisis. By partnering with families and the community, we prevent child abuse and neglect in the Ozarks and strengthen and empower families. We rely heavily on the dedication and compassion of volunteers to fulfill our mission.

We are seeking a compassionate, organized, and relationship-focused professional to serve as our Volunteer Coordinator and help cultivate an engaged volunteer community that supports children and families in need.

The Volunteer Coordinator is responsible for recruiting, training, engaging, and retaining volunteers who support the programs and services of Isabel's House. This position plays a key role in building meaningful volunteer experiences while ensuring volunteers are equipped to safely and effectively contribute to our mission.

The Volunteer Coordinator serves as the primary point of contact for volunteers, implements the organization's volunteer program, and collaborates closely with the Director of Development to strengthen community involvement and support.

• Develop and implement strategic volunteer recruitment initiatives.
• Build relationships with community organizations, schools, businesses, faith communities, and other volunteer sources.
• Conduct volunteer interviews, screenings, reference checks, and background checks in accordance with organizational policies.
• Maintain accurate volunteer records and recruitment data.

• Coordinate and facilitate volunteer orientation and onboarding programs.
• Provide training on organizational policies, procedures, safety requirements, and mission-related practices.
• Develop and maintain volunteer handbooks, training materials, and resource guides.
• Offer ongoing learning opportunities to support volunteer growth and effectiveness.

• Match volunteers with opportunities based on their skills, interests, and availability.
• Schedule volunteer assignments and track volunteer hours.
• Provide ongoing support, guidance, and supervision to volunteers.
• Maintain regular communication to keep volunteers informed, connected, and engaged.
• Monitor volunteer satisfaction and program effectiveness through surveys, feedback, and performance metrics.
• Recommend and implement improvements to strengthen volunteer engagement and program outcomes.
• Stay informed of industry's best practices and emerging trends in volunteer management.
• Coordinate volunteer recognition and appreciation initiatives in collaboration with the Director of Development.

• Support the activities of Isabel's House Junior Board and youth volunteer initiatives.
• Foster leadership development and meaningful service opportunities for youth volunteers.

• Bachelor's degree in Human Resources, Social Work, Communications, Nonprofit Management, or a related field preferred.
• Minimum of two years of experience in volunteer coordination, nonprofit administration, community engagement, or a related field preferred.

• Strong organizational, planning, and project management skills.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to build positive relationships with individuals from diverse backgrounds.
• Strong attention to detail and ability to manage multiple priorities.
• Proficiency with Microsoft Office and database or volunteer management systems.