District Manager (Charlotte Metro)

Careers with our clients through Forvis Mazars | Executive Search

Our client, an established, well-known restaurant franchisee seeks to add an experienced District Manager to join their team in the Charlotte, NC Metro . The District Manager will be responsible for ensuring district-wide customer satisfaction and measuring the financial performance of all the locations in your area. The District Manager has the overall responsibility for directing the daily operations of the stores in support of the Mission, Values and Culture while role modeling the Standard of Excellence and taking complete ownership of their stores. The District Manager ensures compliance with company standards in all areas of operations to include but not limited to product preparation and delivery, customer service, facilities maintenance, and financial accountability. This role accomplishes these objectives by actively selecting, training, and coaching the talent to achieve key results.

Responsibilities

Develop the store management team within the region to deliver legendary customer experiences in all stores

Drive the implementation of company programs to meet operational and organizational objectives

Manage with integrity, honesty, and knowledge

Plan, identify, communicate, and delegate key responsibilities and practices to the store management team

Review store environments and key business indicators within the district to identify problems, concerns, and opportunities for improvement

Create district implementation plans to support execution of regional and company initiatives

Follow up consistently to ensure accountability to plans

Monitor and manage district-wide management staffing levels

Utilize existing tools to identify and prioritize communications to the store management team within the district

Access external resources to support company-wide operations including Marketing, Finance, and Store Development

Solicit customer feedback to understand customer needs and the needs of the local community

Utilize management information tools and analyze financial reports to identify and address trends and issues in district performance

Be working in store on shifts a minimum of 3 days per week; Must be on store schedule to include weekends

Qualifications / Requirements

• 5+ years of proven management experience of multi-units in the food service industry
• 5+ years of direct supervision of 20+ employees
• Bachelor’s Degree in Business/Hospitality Management (preferred) or equivalent experience in field
• High school diploma or equivalent