Field Service Technician

Job Description:The Field Service Technician performs various assembly and sub-assembly work related to CSI’s equipment: molding, lining, and scoring machines, and tools. Using high precision fixtures and gauges, the incumbent performs required machine staging procedures to ensure equipment is built and setup to engineering specifications. This position performs maintenance activities to CSI’s production equipment, including installation of upgrades, and refurbishment / rebuild of used machines. The incumbent will troubleshoot, diagnose, identify root-causes, and propose solutions that improve performance and reliability of CSI’s equipment. The incumbent acts as technical resource for the Machinery Customer Service team, provides feedback specific to bill of materials, drawings or sketches for gauges or assembly fixtures during the assembly process.Duties and Responsibilities:The incumbent audits the performance of CSI's equipment at the customer's plant and advises how the performance and reliability of these products can be maximized.The incumbent performs various equipment conversions, assessments of CSI closure manufacturing equipment, and troubleshooting work at customer locations, and responds to customer's requests for fast resolution of problems, sometimes on an emergency basis.The incumbent will provide direction and or training to customer’s personnel.The incumbent works within the stated principles of OPEX and supports Machinery’s efforts towards continuous improvement, including 5S.This position assists the Machine Build team members in developing standardized work and performs machine assembly work in the most efficient way possible.The incumbent complies with all CSI’s safety policies, procedures, and standards.The ability to work with minimal supervision is required.This position will interact with Machinery’s customers; timely responsiveness, follow up, and maintaining accountability is required as well.Travel is mandatory, and it will include both domestic and international.Supervisory Responsibilities: NoneEducational and Other Skills Requirements:A high school diploma or GED certificate is required and a minimum of 3 years of related experience (machine assembly, manufacturing, maintenance, etc.). Technical school training will be considered in lieu of years of experience.Exposure to manufacturing, machines and related processes in a school or work environment is strongly preferred.Mechanical aptitude to learn the technical processes related to closure manufacturing and its related machinery.Ability to read / interpret engineering drawings and specifications.Experience using gages and fixtures to setup machines and inspect high precision parts is strongly preferred.Working knowledge of machine tool operations.Maintain accountability for customer issues until resolution or until ownership is transferred.Provide customers with reports, which identify problems found, work performed, and recommendations made.Very good verbal and written communication skills, and ability to understand and follow written and oral instructions.Must have very good attention to detail.Lead by example in all areas: procedures, policies, motivation, attitude, and in our ever-changing environment.Ability to adapt work practices, priorities, or procedures in response to changing condition or multiple work demands.Have a working knowledge of computer skills including MS Office Suites (Excel, Word, and e-mail).Candidate reports to the Machinery & Capping Operations Director. Candidate takes direction and works under supervision of the Machine Build Mechanical and Electrical Team Leads.This individual works with all areas of equipment assembly and manufacturing. It will include working with chemicals which may include items such as Loctites, Mineral Spirits, Alcohol, gear oil, etc.Additional information:The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.Closure Systems International, Inc., is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, veteran status, disability, sexual orientation, gender identity or national origin. #J-18808-Ljbffr