Printer Technciain

Job Description

Job Description

Role: Printer Technician
Location: Dearborn, MI 48126
Duration: 24 months and strong possibility of extension
Pay - $18 to 20/hr on w2

The primary role of the on-site administrator is to provide first level support for printer issues. The on-site administrator should be able to locate printers in an office or manufacturing plant environment. This individual should be able to change toners, fusers, rollers and have good technical aptitude for triaging printer, scan, copy, and fax issues. The on-site administrator will be responsible for documentation, escalation, and communicating details of a service call to the Service Desk and the customer.

The On-site Administrator will represent HP in the Ford Motor Company environment. The successful candidate will effectively address service tickets while keeping customer satisfaction at the core of every decision and behavior.

Responsibilities
Replace toner and maintenance kits.
First level diagnosis and troubleshooting of printer hardware issues.
Address paper jams and other minor printer issues (excluding paper replacement (customer).
Install spare units as necessary to meet SLA requirements.
Build positive relationships with customers, coworkers, and vendors.

Requirements
Previous experience in customer support role.
Excellent documentation and organizational skills.
Mechanical aptitude with an IT background.
Positive attitude with a desire to help where needed.
Effective communication skills and active listening.
Customer focus and adaptability to different personality types.
Ability to multi-task, set priorities and manage time effectively.
Ability to take direction, work within a team and follow processes.
High school degree.
Ability to lift at least twenty-five pounds.
Able to walk long distances.

Company Description

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer.

Company Description

About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.