Property Operations Manager - Trailhead

Job Description

Job Description

Description

The Property Operations Manager at ACC plays a pivotal role in enhancing the resident experience at their property. In this role, you’ll be developing and executing strategies for facilities operations and expense control, as well as recruiting, hiring, and mentoring teams to drive performance and foster a positive work culture. The Property Operations Manager will collaborate closely with university partners, who are actively involved in leasing and residence life activities, as well as internal support teams to address concerns and advocate for capital improvements that bolster property value.

 

• Drive a continuously improving resident experience by providing direction to all property and facilities operation, ensuring they are at ACC standard.
• Recruit, hire, supervise, train, coach and develop direct reports to maximize performance; create a positive, engaging workplace for teams. 
• Conduct performance evaluations of direct reports and performance discussions with team members.
• Collaborate with supervisor and Human Resources on compensation adjustments for direct reports. 
• Ensure property has well executed operations strategies in place, with timely and measurable action plans. 
• Set goals with direct reports, conduct performance evaluations and development plans. Collaborate with supervisor on succession planning and cross-train for operational flexibility.
• Oversee Service Manager to ensure property meets maintenance and curb appeal standards, efficient work order completion, and preventative maintenance expectations. Advocate for capital improvements as needed to maximize asset value.
• Attend resident events as needed and resolve all escalated resident concerns.
• Direct oversight of property performance to budget, maximizing revenue while minimizing controllable expenses and vendor costs, including utilizing vendor partnerships.
• Lead communication at property to align with operational goals; implement policies to increase safe work environment for all employees. 
• Ensure University partners are informed and supported, as the go-to liaison, as well as attend events as needed; handle all escalated concerns.
• Partner closely with support teams, including HR, Facilities, and Retail support to address concerns and for assistance to clear roadblocks for teams. 
• Maintain key control oversight, including key box access.
• Other duties as assigned by manager.

• Carries out supervisor responsibilities, including interviewing, hiring, and training employees; planning assigning and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems. 
• Coach, train and develop a team while managing the workflow and prioritization of projects and ensuring on-time execution and completion.

Ideal Candidate
The ideal candidate for the Property Operations Manager role is an experienced leader in student or multi-family housing, or a related environment, who can support property operations, team development, and resident experience. This role includes coordinating across teams, supporting operational processes, and partnering with stakeholders to enhance property performance.

Candidates should demonstrate strong communication and collaboration skills, with experience in operations and team leadership. While not all candidates will have full operational ownership experience, they should be ready to grow into broader property-level responsibility.

American Campus Communities Culture Commitments

• Our people are devoted to a culture of inclusion, diversity, and equality in the workplace and our communities. We are committed to intentionally executing an evolving set of goals specific to inclusion, diversity, and accountability, driven by empathetic leadership and embraced by all.
• The core of American Campus culture involves everyone being fully invested in everything that we do down to picking up the smallest piece of trash in the office and around our communities. No matter their position or duration at the organization, everyone picks up trash.
• Serve as an American Campus representative and liaison in all interactions.
• Certain activities involved in this position may be photographed and/or video and audio recorded for quality control and/or training purposes. Compliance with the Photo, Video and Voice Recording Policy is a condition of employment.

Skills, Knowledge and Expertise

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the minimum knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Education/Experience:

• 3 years’ of leadership experience in student or multi-family housing, or similar industry
• Bachelor’s degree in business or relevant field preferred 
• Skills in leasing and marketing, customer service, facility management, budgeting, supervision, business administration, public relations, residence life, and a combination of business and student development skills
• Strong communication and collaboration skills
• Demonstrated leadership skills

Benefits

• Benefits:
  • Dental
  • Vision
  • 401(k) with Employer Matching
  • Medical & Dependent Care Flexible Spending Accounts (FSA)
  • Life Insurance
  • Sick Leave
  • Paid Time Off
  • Paid Pregnancy & Childbirth Leave
  • Paid Paternity Leave
  • Health Insurance
  • Health Savings Account (HSA) with Employer Matching
  • Short-Term & Long-Term Disability
• Perks:
  • Preferred Membership Pricing at Local & National Companies
  • CoreGiving Volunteer Days
  • Referral Program
  • Charity Matching Program