Parts Advisor

Parts Department Manager

Motor Coach Industries ("MCI") is North America's public and private market motor coach leader, offering the all-time best-selling luxury motor coaches and workhorse commuter coaches, and brand new zero-emission luxury, high- and low-floor commuter coaches, designed on MCI's legendary J Series and D Series platforms. MCI is a subsidiary of NFI Group, a leader in propulsion agnostic bus and coach mobility solutions, and operates two world-class, award-winning coach manufacturing facilities and seven service centers. Building on over 90 years of experience manufacturing motorcoaches, MCI actively supports more than 30,000 vehicles across North America, with nearly half of all motor coaches in service in the United States and Canada built by MCI.

Position Summary:

In this role, you will be responsible for maintaining parts availability, inventory accuracy, vendor coordination, and day-to-day support for technicians, mechanics, and customers. This position plays a critical role in keeping shop operations moving efficiently by ensuring the right parts, supplies, and materials are available when needed.

Why Join Us:

• Be a part of a team leading the world's electrification of mass mobility
• Competitive wages and comprehensive benefit package with immediate benefit eligibility
• Paid holidays and vacation
• 401K with generous company match
• Passionate about creating a better product, a better workplace, and a better world
• Inclusive workplace culture that values and empowers team members
• On-the-job training in a continuous learning environment (we invested $15.9 million in 2024)
• Advancement opportunities within our family of companies
• We are proudly named one of Manitoba's Top 25 employers

What You Will Do:

• Manage and support the daily activities of the Parts Department for technicians, mechanics, and customers
• Work closely with the Service and Shop teams to support parts estimates, job readiness, and repair activity
• Ensure parts and materials are available to support both general repair and heavy repair operations
• Maintain accurate inventory control, including minimum and maximum stock levels for parts and shop supplies
• Deliver parts to technician workstations as directed to support workflow and reduce downtime
• Build and maintain effective working relationships with vendors and suppliers
• Review next-day orders, open purchase orders, and shop turnover activity to support service operations
• Complete weekly cycle counts and core inventory reporting to maintain inventory accuracy
• Print and review warranty parts reports within internal systems including retention, reporting, and shipping requirements
• Process invoices for payment and support daily parts-related administrative activity
• Complete required daily, weekly, and monthly reporting related to Parts Department activity
• Participate in operational meetings and work collaboratively with the Service Team to support department priorities
• Maintain a clean, organized, and professional parts room and warehouse environment
• Ensure all work is completed in compliance with company policies, procedures, and safety standards

What You Need To Be Successful:

• 23+ years of experience in a parts, inventory, warehouse, distribution, or service-related environment, preferably supporting a shop, service, maintenance, or repair operation
• Strong understanding of inventory control, stock management, and parts ordering processes
• Automotive, heavy-duty parts, fleet, equipment, machinery, bus, or motor coach experience is strongly preferred
• Good communication and customer service skills with the ability to work effectively with technicians, vendors, and customers
• Strong organizational skills with a high level of accuracy and attention to detail
• Ability to manage multiple priorities in a fast-paced, team-oriented environment
• Comfortable working with internal systems, reporting tools, and day-to-day operational paperwork, with proficiency in the Microsoft Office Suite and experience with Oracle considered an asset
• A proactive, dependable, and hands-on approach to supporting shop operations

Physical & Workplace Requirements:

• Ability to lift up to 50 lbs. regularly (75 lbs. with assistance), perform repetitive movements (bending, kneeling, crouching), and work on elevated surfaces or confined spaces.
• Must be able to stand and walk on hard surfaces for extended periods (up to 8+ hours).
• Requires visual acuity to read diagnostics and inspect components, as well as hearing ability to detect vehicle noises and alarms.
• Comfortable working in varying environmental conditions, including noise, dust, fumes, and temperature fluctuations, while wearing PPE (safety glasses, gloves, and steel-toed boots).
• Strong safety awareness and adherence to workplace procedures.

Our Why: We exist to move people. Our mission is to design, deliver, and support market-leading bus and motorcoach solutions that are safe, accessible, efficient, and reliable. Our valuessafety, quality, integrity, accountability, teamwork, and sustainabilityare at the core of everything we do. NFI Group | We Move People - YouTube

Leveraging 450 years of combined experience, NFI offers a wide range of propulsion-agnostic bus and coach platforms, including market leading electric models. Through its low- and zero-emission buses and coaches, infrastructure, and technology, NFI meets today's urban demands for scalable smart mobility solutions. Together, NFI is enabling more livable cities through connected, clean, and sustainable transportation.

MCI is committed to administering all employment matters in accordance with the value we place on fostering an inclusive and welcoming workplace that values the contributions of all team members. We ensure that all employment decisions are based upon merit and comply with applicable employment legislation and requirements. Accommodations are available at all stages of the recruitment process, at the candidates' request.