Guest Care Advisor

Guest Care AdvisorJ.Con Salon & Spa is currently seeking a Guest Care Advisor who is passionate about providing world-class service. The Guest Care Advisor is a champion of J.Con's mission, vision, and values, and should demonstrate them skillfully and consistently through the following (as well as all other projects/duties as assigned):Responsibilities:Must be able to effectively communicate to guests in an attentive, friendly, and courteous manner while providing "world-class" service.Maintain an accurate and up-to-date point-of-sale ("POS") program at all times. This includes all facets of the appointment book and the register.Handles cash and credit card transactionsMeet Retail Weekly/Monthly Sales GoalsResponsible for accurate check in/check out salon guests.Utilize proper phone etiquette when answering phones.Provide excellent customer service by educating guests on products while ensuring an excellent experience from beginning to end.Promote and represent J.Con in a professional and enthusiastic mannerBenefits:Health, Dental, Accident, Life, VisionPaid Time OffEmployee Discounted Services and much more!Job Types: Full-time, Part-timePay: $13.00 - $16.00 per hourSchedule:8 hour shiftDay shiftMonday to SaturdayNight shiftWeekend availabilitySupplemental Pay:Retail Bonus payShifts:Morning (Required)Mid-Day (Required)Evening (Required)Working Days:Monday (Required)Tuesday (Required)Wednesday (Required)Thursday (Required)Friday (Required)Saturday (Required)Sundays (CLOSED)This Job Is Ideal for Someone Who Is:Dependable -- more reliable than spontaneousPeople-oriented -- enjoys interacting with people and working on group projectsAdaptable/flexible -- enjoys doing work that requires frequent shifts in directionDetail-oriented -- would rather focus on the details of work than the bigger pictureAchievement-oriented -- enjoys taking on challenges, even if they might failHigh stress tolerance -- thrives in a high-pressure environmentThis Job Is:A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or moreOpen to applicants who do not have a college diplomaBenefit Conditions:Waiting period may applyOnly full-time employees are eligibleWork Remotely:NoRequirements:2-3+ years of fast-paced, hospitality or retail/salon experienceProficient with technology is a must (e.g., POS system and Apple devices)Experience on salon booking software preferredCommitment to excellence and high standardsAbility to maintain excellent telephone and professional customer service skillsSales requiredAbility to work a flexible, full-time schedule to include days, evenings, weekends, and holidays.Physical Demands:Ability to stand for long periods of time.