Driver

Job Purpose

The Driver's primary duty is delivering all orders, shopping, maintaining delivery vehicles and providing stellar customer service at every FBO and Client location.

Responsibilities and Associated Duties

Under the supervision of the General Manager, the Driver will be responsible for managing the timeliness of the final product that will be delivered to the appropriate location.

• The Delivery Driver is responsible for delivering catering orders and concierge items in a safe and timely manner in compliance with Air Culinaire Worldwide (ACW) Standard Operating Procedures.
• ACW is utilizing Shipday for all its logistical information. All employees who are organizing or delivering catering are required to use Shipday for all order logistics and deliveries to include delivery photo at point of delivery and the name of the recipient at point of delivery. Cell phones are made available for all company business related tasks.
• Additionally, the Driver will participate in the process of directly serving the ACW customers and obtaining feedback from them regarding our product and service, which they will relay to the General Manager as required.
• They will be an on-site problem solver in the event of situations arising that require immediate action, and the Driver will be provided the authority to make decisions to solve the problem following company procedures related to customer satisfaction, safety, and cost.
• The Driver is responsible for driving safely under the laws and safety guidelines of the state(s) they drive in and to always be courteous and careful to avoid accidents and dangerous situations while on the road.
• The driver is responsible to maintain the vehicle fleet, clean the vehicle they use and remove all trash, clean the vehicle a minimum of one time per week and ensure that the Geotab Device and Key FOB are in working order, and will always fill the gas tank before returning to the kitchen on their final run.
• Further responsibilities may include picking up supplies as needed in the course of business, small kitchen prep, routine vehicle cleaning and maintenance.
• Understand and maintain quality control and food-safety procedures of food products during delivery.
• Under the direction of the General Manager, i.e., maintain operationally safe vehicles by conducting regularly scheduled and required inspections including oil changes, tire changes/rotations, and other servicing. Maintain impeccably clean (inside and out) vehicles by utilizing self-service car washes.
• Assist with the assembly of silverware units and stocking of items in the company vehicles.
• Meet weekly with the GM to ensure ACW standards and procedures are accurately reflected in their day-to-day operations.
• Safely operate company vehicles and drive in compliance with all local and federal laws and regulations.
• Dress professionally and within the guidelines of Company procedures including the company approved uniform.
• Carry Company provided telephones/radios at all times when on duty out of the office and communicate with your local operation and the company call center as required or needed.
• Cross-train to be able to prepare or produce food in the kitchen as a secondary duty when business is slow and staffing shortages occur.
• The employee will be required to adhere to Federal, State, and Local regulations and requirements that include, but not limited to; Regulated Garbage Training and Execution, Special "on-airport" driver training, airport badging requirements, TSA and Department of Homeland Security confirmations, and more. If any governmental requirements are not completed or up to date, it may cause ineligibility to perform the job description duties, leading to termination or job reassignment.
• All other duties as assigned by the General Manager.

Measures of Success

Annual Performance Review- success will be measured using results of the Annual Performance Review (2X per-year), which are established bi-annually, just prior to the new Fiscal Year starting & at the 6-month mark of the fiscal year, to include Specific Job Responsibilities and our Core Service Goals:

Stellar Customer Service

• Integrity & Accountability
• Entrepreneurial Spirit
• Teamwork Commitment

Knowledge, Experience and Skill Requirements:

• A High School diploma is required.
• Previous face-to-face customer service experience in the aviation, food services, or hospitality industry is essential.
• The individual must possess excellent verbal and written communications skills.
• Must possess a sense of urgency at all times and be able to work in a fast-paced environment while maintaining attention to details.
• Prior delivery driving experience preferred.
• The Driver must have an excellent driving record and be able to pass a FAA on-ramp security clearance.

Operational Demands

• Flexibility to work weekends and holidays.
• Candidate must be able to travel in accordance with the current ACW Travel Policy.

Language Skills

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Mathematical Skills

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability

• Ability to apply good judgement understanding to carry out instructions furnished in written, oral, or diagram form.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to sit and talk or hear.
• The employee frequently is required to use hands to handle, reach and carry with hands and arms.
• The employee must lift and/or move up to 40 pounds.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The noise level in the work environment is usually moderate to loud.

Disclaimer

This position description highlights a general description of duties and responsibilities. Employee(s) may be assigned other duties, in addition to or in lieu of those described herein, and any duties are subject to change at any time, according to the needs of the location or Company.

Air Culinaire Worldwide, LLC. does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations.