Customer Development Representative

Job Description

Job Description

Customer Development Representative

We are seeking a Customer Development Representative to support our manufacturer representatives, Regional Sales Managers, and Technical Solutions team throughout the quoting and sales process. This role will serve as a primary internal point of contact for representatives, helping manage project requests from initial inquiry through quotation, follow-up, and order transition. The ideal candidate will have strong communication, organization, and customer service skills with the ability to manage multiple opportunities and build strong working relationships.

Key Responsibilities:

• Manage customer and representative requests throughout the quoting process, ensuring information is complete, organized, and communicated effectively.
• Serve as a key point of contact for manufacturer representatives, providing timely project updates and coordinating requests with internal teams.
• Maintain sales opportunities and project information within the CRM system and proactively follow up on outstanding quotations.
• Partner with Regional Sales Managers and Technical Solutions to support customer needs, identify opportunities, and provide a positive overall customer experience.
• Coordinate projects through quotation, revisions, follow-up, and transition into the order process.

Qualifications & Requirements:

• Associate’s or Bachelor’s degree in Business, Sales, Marketing, Communications, or a related field (or equivalent experience).
• Prior experience in customer service, sales support, inside sales, account coordination, or a similar customer-facing role .
• Strong written and verbal communication skills.
• Excellent organization, attention to detail, and follow-through.
• Ability to manage multiple projects, priorities, and customer requests simultaneously.
• Strong customer-focused mindset with the ability to develop and maintain professional relationships.
• Comfortable learning technical products, terminology, and applications.
• Strong problem-solving skills and sense of ownership.

Preferred Qualifications:

• Experience working in a manufacturing, commercial HVAC, construction, or industrial environment .
• Experience supporting manufacturer representatives, distributors, or other channel-based sales organizations.
• Experience with CRM or ERP systems.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).

Benefits:

• Competitive salary based on experience
• Performance based Bonuses
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Professional development and training opportunities

Pay Scale : $21-$25/hr. based on experience

Shift: 8:00 am to 4:30 pm Monday through Friday