Help Desk Technician

Help Desk Technician

Kickapoo Casino Harrah - Harrah, OK 73045

Overview

Position Type Full Time

Description

Provide technical assistance and training to system users. Investigate and resolve computer software and hardware problems of users. Answer team member inquires in person and via telephone concerning the use of computer hardware and software, including printing, word processing, programming languages, electronic mail, and operating systems.

1. Provide Help Desk support to departments: receive and log calls; provide advice, tips, and corrective action to staff; refer difficult calls to IT Manager; follow up to advise staff of progress on unresolved problems.
2. Maintain proper licensing and adequate support for all system users.
3. Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
4. Confer with staff to determine requirements for new systems or modifications and forward recommendations to the IT Manager.
5. Read technical manuals, confer with users, and conduct computer diagnostics to determine nature of problems and provide technical assistance.
6. Record major hardware, software problems and defective products, forward information to the IT Manager to address with vendors or technicians for problem resolution.
7. Perform basic diagnostic and electrical tests on equipment and components.
8. Maintain working knowledge of all applications on the network operating system
9. Maintain standards of security, system integrity and confidentiality within the department.
10. Respond to repair calls by checking cable connections or performing electrical or other tests to locate source of problems.
11. Install and label power and communication cables to equipment, installs and tests data cabling labels and documents all installation actions.
12. Inspect equipment and read order sheets to prepare for delivery to users.
13. Perform routine maintenance and cleaning on network devices.
14. Maintain a Professional look and attitude at all times and creates an atmosphere of FUN for all Casino guests.
15. Ensure compliance with all appropriate Tribal, federal, state, and local laws and regulations, as applicable.
16. Perform other duties and projects as required.

Qualifications

Physical Requirements:

• Sitting or standing or walking for long periods of time; occasional bending, squatting, kneeling, stooping; good finger dexterity and feeling; talking, hearing, and visual acuity.
• Ability to remember information such as words, numbers, pictures, and procedures.
• Frequent repetitive motions
• Occasional lifting (up to 50 lbs)
• Able to work independently and progressively.

Working Conditions

• Typical of that in a busy casino with heavy cigarette smoke accompanied with a variety of competing noises and communications.
• Fast paced atmosphere.
• Minimum Qualifications for Consideration

• Graduation from high school or GED equivalent, supplemented by approximately twelve hours college education in Information Technologies. Two years experience in Computer Science preferred. A+, Network + certifications a plus but not required. Experience troubleshooting and installing computer or data communications equipment or a combination of training, education, and experience that is equivalent to the employment standards listed above and that provides the required knowledge and abilities.
• Knowledge of data cabling techniques; basic electrical and mechanical principles; procedures to locate communications equipment problems and perform repairs.
• Possess computer skills and be proficient in a variety of software applications. With the ability to learn other applications to supplement the support side of the position.
• Knowledge of Networking and data communications principles, testing, troubleshooting and problem solving.
• Ability to communicate information and ideas both verbal and written so others will understand and be able to implement
• Able to analyze needs and product requirements to create a workable design solution.
• Deal diplomatically with the public and staff.
• Documents that establish both Identity and Employment Eligibility
• Able to obtain a Kickapoo Tribal Gaming License