Shift Leader - Car Wash Naperville $21+/HR

Shift Lead – Car WashJob Level: Entry-Level LeadershipLocation: NapervilleStatus: Full-Time & Part-TimeCompensation: $16 - $18 plus commission/bonuses, OTE $21+ per hourBenefits: We offer flexible scheduling with both part-time and full-time positions available, ranging from 24 to 40 hours per week. Team members enjoy free car washes and the opportunity to earn commission on monthly wash membership sales.About UsWashU Car Wash is a modern express car wash company focused on delivering a fast, high-quality, and environmentally responsible car wash experience. Founded in 2017 in Plainfield, Illinois, WashU uses advanced technology and water-recycling systems to help conserve resources while still providing a superior clean. With multiple locations and a focus on innovation and customer experience, WashU is committed to making vehicle care quick, convenient, and sustainable.About the RoleAt WashU, a shift lead plays a key role in overseeing daily operations and supporting team performance during their assigned shift. This position is responsible for ensuring efficient operations, maintaining high-quality service standards, and delivering exceptional customer experience. Shift leads help guide team members, uphold company processes, and contribute to a positive, fast-paced, and team-oriented environment.Key ResponsibilitiesLead and support daily operations during assigned shifts, ensuring efficiency and quality standardsSupervise, assign tasks, and provide coaching to team membersDeliver excellent customer service by addressing questions, concerns, and resolving issuesPromote and upsell memberships and premium servicesMonitor equipment and wash processes; report or address issues as neededMaintain a clean, safe, and organized facilityPerform basic operational tracking (sales, cars serviced, incidents) and support inventory needsKey RequirementsStrong leadership, communication, and interpersonal skills; prior leadership or supervisory experience preferredAbility to work in a fast-paced, team-oriented environment while maintaining high service standardsCustomer-focused mindset with the ability to resolve issues professionally and efficientlyDetail-oriented with the ability to manage operations and transactions accuratelyReliable and punctual with flexibility to work weekends and holidays as neededPhysically able to operate car wash equipment and perform general cleaning and maintenance tasksNo prior car wash experience is required—we provide on-site training to help you succeed.This job description is not intended to be a comprehensive list of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.