Call Center Representative Remote Position

Call Center Representative Remote Position A growing medical device company is looking for a REMOTE Customer Care Representative I to add to their dynamic team. The Customer Care Representative I will come into the office 1 day/month for training, team meetings, etc. but the first 4 weeks of training are on-site every day. The company has a lot to be excited about right now and the Customer Care Representative would make a tremendous impact to the company vision and their customers! The hours for this position are 12PM-8PM (40 hour work week). There will also be rotating weekend schedules amongst the teams. This company is very team oriented and allows for a lot of flexibility amongst scheduling with teammates. Benefits 401K 401K match Medical Dental Vision Top compensation! Bonuses! Work life balance Amazing culture!! Duties and Responsibilities Maintaining a positive, empathetic, and professional attitude toward customers always. Communicating with customers through various channels and responding promptly to customer inquiries. Ensures customer satisfaction and support by providing prompt and accurate service to promote brand loyalty. Troubleshooting products following the complaint handling process. Communicate with and inform supervisor of any problems or issues that arise. Ensuring performance goals are met. Knowledgeable on systems, products, services, and best practice. Coordinating with other departments to resolve issues. Other duties as assigned. Role Requirements Full time 12 pm to 8 pm with rotating weekends High School Diploma or GED Minimum of 1 year experience in Customer Service environment with measured metrics Proven experience being able to perform computer skills and strong at multitasking Prior experience providing customer support in a call center environment Capable of solving practical problems and deal with a variety questions about products using key problem solving and clarification techniques Microsoft and NetSuite or Oracle experience preferred Competencies Confidently owns responsibilities, accepts constructive feedback, and provides the same. Comfortable with learning and ongoing development. Organized. Team player, who considers team success a priority over personal. Critical thinking. Ability to remain calm, courteous, and professional when dealing with an irate customer. Ability to handle customer interaction through various channels of communication. Capable of solving practical problems and deal with a variety of questions about products using key problem-solving and clarification techniques. Interested in hearing more? Easy Apply now by clicking the "Apply Now" button. #J-18808-Ljbffr Hibachibot Korean Bbq