Family Partner

POSITION: FAMILY PARTNER

REPORTS TO: DIRECTOR OF BRIDGES FAMILY SUCCESS CENTER

LOCATION: Englewood, NJ

FLSA STATUS: Non-Exempt

SUMMARY OF POSITION

The Family Partner is responsible for engaging and partnering with families, individuals, and community members to promote family well-being, strengthen protective factors, and support families in achieving self-identified goals. The Family Partner provides voluntary, prevention-focused support through information, education, referrals, family activities, community resources, advocacy, and connections to informal and formal supports. Family Partners establish trusting relationships with families and community partners and serve as a welcoming presence at the Family Success Center and throughout the community. Responsibilities include conducting Welcome Tours, providing information and referrals, facilitating and supporting family and parent-child activities, conducting outreach and family recruitment, supporting parent leadership, assisting with community events, and connecting families to resources that promote stability and well-being. The Family Partner works collaboratively with the Volunteer/Community Partnership Coordinator and other FSC staff to support meaningful parent engagement and leadership opportunities. The Family Partner also assists in identifying community needs and developing programs and activities that respond to the interests and priorities of families

QUALIFICATIONS

Education

• Associates and or Bachelor's Degree in Human Services, Social Work, Family Studies, Psychology, Education, or a related field preferred.

Experience

• Minimum of two years of experience working with children, families, individuals, and/or communities in a human services, family support, prevention, education, or related setting preferred.

• Experience engaging families and/or facilitating community-based programs preferred.
• Experience working with diverse populations and communities preferred.

Credentials

• Valid New Jersey driver's license and regular access to a reliable vehicle.

Special Requirements

• Must be willing and able to attend required trainings, meetings, conferences, and professional development activities, including occasional activities outside of the local area.
• Must be able to speak, read, and write English and Spanish.

SKILLS

• Knowledge of community resources and services.

• Knowledge of family strengths, protective factors, family development, and prevention practices.
• Understanding of strengths-based and family-centered approaches.
• Ability to build trusting and respectful relationships with families and community members.
• Ability to engage families in identifying their own strengths, priorities, interests, and goals.
• Ability to conduct welcoming and informal family conversations and identify appropriate resources and supports.
• Ability to provide information and referrals based on family-identified needs and preferences.
• Ability to facilitate family, parent, and parent-child activities.
• Ability to recruit and engage families and community participants.
• Ability to support parent leadership and meaningful family participation.
• Ability to establish and maintain collaborative relationships with community partners.
• Strong interpersonal and relationship-building skills.
• Well-developed organizational and time-management skills.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Ability to document services, contacts, participation, referrals, and outcomes accurately and in a timely manner.

RESPONSIBILITIES

General duties and responsibilities:

• Follows all agency and program rules, policies and procedures.
• Consistently comes to work on time and ready to begin work
• Participates in supervision and uses feedback to strengthen professional performance.

• Treats children, families, clients, coworkers, community members, partners, and others with dignity and respect.
• Maintains a welcoming, inclusive, and respectful environment for all families.
• Follows through on assignments and responsibilities in a timely manner.

• Approaches problem situations in a calm and mature way

• Notifies the supervisor of unusual occurrences, safety concerns, or other matters requiring supervisory attention.
• Maintains a professional appearance appropriate to job responsibilities.
• Demonstrates effective oral and written communication skills.
• Participates in required trainings, staff meetings, supervision, and professional development activities.
• Performs other related duties as assigned by the supervisor.

Position specific duties and responsibilities

• Follows all agency and program policies, procedures, and requirements.
• Maintains reliable attendance, arrives on time, and is prepared to begin work as scheduled.
• Participates in supervision, required trainings, staff meetings, and professional development activities, and applies feedback to strengthen professional performance.
• Treats children, families, clients, coworkers, community members, partners, and others with dignity, respect, and professionalism.
• Contributes to a welcoming, inclusive, and respectful environment for all families.
• Completes assignments and responsibilities accurately and in a timely manner.
• Responds to challenging situations calmly, professionally, and appropriately.
• Communicates effectively, both verbally and in writing, and promptly reports unusual occurrences, safety concerns, or other matters requiring supervisory attention.
• Maintains a professional appearance appropriate to the position and work environment.
• Performs other related duties as assigned by the supervisor.

CORE COMPETENCIES

• Communication: Communicates clearly and respectfully with families, community members, coworkers, and community partners; demonstrates strong verbal and written communication skills.
• Teamwork: Works collaboratively with FSC staff, the Volunteer/Community Partnership Coordinator, community partners, and other stakeholders while also working independently when appropriate.
• Cultural Competence: Builds respectful relationships with individuals and families from diverse backgrounds and communities; demonstrates an understanding of and respect for family strengths, priorities, interests, and preferences.
• Problem-Solving: Identifies family and community needs, provides appropriate information and referrals, and responds to challenges in a calm, professional, and strengths-based manner.
• Organization & Time Management: Manages multiple responsibilities effectively, maintains accurate and timely documentation, and follows through on assignments, referrals, and other responsibilities.

TECHNICAL SKILLS

• Ability to accurately document family contacts, services, participation, referrals, and outcomes using our intake forms.
• Proficiency in using Microsoft 365, Canva, Excel, and AI tools.

WORK ENVIRONMENT & PHYSICAL DEMANDS

• Work is performed in a Family Success Center, community, and other program or partner locations.
• Regular interaction with children, families, community members, staff, and community partners.
• May require standing, walking, sitting, bending, reaching, and moving throughout program and community spaces.
• May require participation in and assistance with family activities, community events, outreach activities, and program setup.
• May require occasional outdoor work and travel within the community and to trainings, meetings, conferences, and other program-related activities.
• Must be able to safely perform the essential functions of the position, with or without reasonable accommodation.

WORK SCHEDULE

• Employment Status: Full-time, 40 hours per week

• Typically, Monday through Friday during standard business hours (9:00 AM – 5:00 PM), with flexibility based on organizational needs
• Occasional early morning, evening, and weekend hours may be required to support program needs or organizational events

COMPENSATION

• Annual Salary Range: $40,000-$45,000
• Compensation commensurate with experience and qualifications.

• Eligible for health, dental, and vision insurance, retirement plan, paid time off, vacation time, and sick time
• Eligible for professional development and training opportunities