Customer Service Team Lead- Full Time

Team Leader Under the supervision of the Group Sales Manager or Department Manager, the Team Leader gives daily direction to the associates in one of the departments within the store, including merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service activities. Essential Functions Supports the Group Sales Manager / Department Manager in achieving departmental sales, gross margin, inventory shrinkage, and payroll goals. Provides daily direction to the associates within the department. Prepares to‑do and task lists. Executes all merchandising directives (e.g., Top 25 list, extreme savings items) and maintains all plan‑o‑grams as set by Corporate Office. Insures a pleasant and productive shopping experience for all customers. Assists the Group Sales Manager / Department Manager and Human Resources Manager to staff the department with service‑oriented associates; participates in interviewing, makes recommendations for selection, coordinates training, consults with the Group Sales Manager and gives input on preparation of performance appraisals; prepares weekly work schedules; coaches and motivates associates to promote positive customer relations and a team‑oriented work environment. Resolves customer and associate opportunities with the Group Sales Manager / Department Manager and HR Manager. Maintains a high level of personal customer service; achieves better than company average results. Remains product expert through ongoing product‑knowledge training; conducts product demos for the entire staff. Assists the Group Sales Manager / Department Manager with coordination of all special events, maintenance of pricing and UPC integrity, determining proper assortments, accuracy of inventory, proper display, signing and pricing of all advertised items. Assists the Group Sales Manager / Department Manager in carrying out supervisory responsibilities in accordance with company policies and applicable laws. Provides a legendary experience for every customer by assisting customers in making buying decisions: identifying and evaluating customer needs, making product recommendations based on that analysis, and promoting programs including Club Membership, VOC and In‑Store Pick‑up. Experience & Qualifications High school diploma or equivalent. 2 to 4 years of retail sales experience. Supervisory experience is a plus. Ability to calculate figures and amounts such as discounts, commissions, and percentages. Ability to read and analyze certain reports. Ability to effectively present information and respond to questions from managers, associates, customers, and the general public. Ability to conduct meetings and presentations to groups. Proficiency with PC‑based word processing, spreadsheets, data‑based management, electronic point‑of‑sale, and inventory management systems. Strong interpersonal skills and ability to establish and maintain effective working relationships. Physical Requirements Constantly stand and/or walk during shift. Occasionally ascend or descend ladders, stairs or ramps. Constantly communicate with others to exchange information. Occasionally repeat motions involving wrists, hands or fingers. Occasionally operate machinery, power tools, motor vehicles or heavy equipment. Light work that includes moving objects up to 20 pounds; may occasionally lift up to 100 pounds with a team lift. Occasionally work in tight and confined spaces. Occasionally work in noisy environments. Independent Judgment Performs duties within scope of general company policies, procedures, and objectives; analyzes problems; applies judgment to achieve desired results; exercises independent judgment within accepted practices. Benefits Summary Medical, dental, vision, health savings account, flexible spending account, voluntary benefits, 401(k) retirement savings, paid holidays, paid vacation, paid sick time, Bass Pro Cares Fund and more. Equal Opportunity Statement Bass Pro Shops is an equal opportunity employer. Hiring decisions are made without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information or any other basis protected by applicable law. Reasonable accommodations are provided for qualified individuals with known disabilities. #J-18808-Ljbffr