Customer Solutions Manager

If you’re a customer-first leader who thrives in fast-moving, highly regulated environments, this role puts you at the center of the action. You’ll lead our Customer Solutions team, strengthen customer relationships, and drive service improvements that make a measurable difference. What you’ll do Lead and coach a high-performing Customer Solutions team to deliver reliable, transparent service and outstanding customer satisfaction. Ensure timely, proactive communication and strong issue resolution—from first contact through closure. Standardize best practices across reporting, performance reviews, and quarterly business reviews (QBRs). Build and execute training and development plans that grow skills, confidence, and career paths for every team member. Identify and implement process improvements that increase efficiency and elevate the customer experience. Be the “voice of the customer,” translating feedback and performance metrics into internal action and customer-facing results. Lead escape/crisis management when delivery or quality issues arise—keeping stakeholders aligned with clear, timely updates. Partner with Sales and Business Development on quotes and renewals—pricing inputs, profitability, capability analysis, and business models. Use customer insight and relationships to uncover opportunities that drive year-over-year growth and retention. What you’ll bring Bachelor’s degree plus 5+ years of relevant experience (or an equivalent combination of education and experience). Experience in leadership and customer-facing work (management, sales, operations, quality, or customer service)—ideally in aerospace or another highly regulated industry. Strong customer focus with a track record of translating requirements into consistent execution. Comfort with shifting priorities, tight deadlines, and clear reporting in a dynamic environment. Advanced Microsoft Office skills—especially Excel and PowerPoint. Why you’ll love this role Own key customer relationships and make visible, measurable improvements to service performance. Lead a team and shape how work gets done—process, training, and communication standards. Work cross-functionally with Sales, Operations, and Quality in a mission-critical, highly regulated environment. #J-18808-Ljbffr Chromalloy