UX Designer

UX DesignerWorking at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.Job OverviewThe User Experience Lead Analyst is a senior level role significantly contributing to the research, analysis, and design of digital products and systems. User Experience partners with Product and Technology colleagues to create innovative and intuitive digital products that deliver best-in-class user experience and usability to our clients, both internally and externally. We undertake a wide spectrum of activities, from discovery and research, through definition, ideation, and design, to the management of design systems and the delivery of interactive prototypes and high-fidelity designs to our development partners.The UX Design Group's primary goal is to research and design products and solutions that are streamlined, intuitive, consistent, accessible, great-looking, and easy-to-use, which perfectly suit (or even anticipate) our clients' needs. Responsibilities:Lead meetings with users, clients, product sponsors and technology to understand project requirementsPlan and perform UX research, define IA, user journeys, and create personasIdentify metrics and data that can support decision-making, guiding tech partners where needed to add necessary metricsWork closely with users, stakeholders, business analysts, product managers and development teams to brainstorm and co-create ideas, approaches, and solutionsPerform relevant testing to validate and inform design decisionsCreate wireframes, prototypes, and high-fidelity designs using specialist tools such as Sketch, InVision, Axure, and the Adobe suiteApply a positive and constructive attitude to all feedbackUse and contribute to the approved design systemContribute to design standards and best practicesPerform detailed handover to development teams, ensuring they have all they need to implement the designsProvide ongoing support to development, with regular UX review checkpoints ensuring quality and spec are as designedKeep up to date with the latest UX practices, innovations, and toolsEnsure all designs comply with ADA/WCAG standards for accessibilityDeliver on-time, identifying and managing risks to ensure timelines are met, and escalating where neededHelp to train, support, and develop junior team membersConfidently challenge substandard work by other team members, and provide coaching and guidance to resolveContribute to the wider UX community of practiceIdentify and articulate design and technical conflicts between colleagues and/or local stakeholders and help to resolve these.Promote the value of UX within the wider organizationAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.Qualifications6 - 10 years of relevant experienceStrong attention to detail & analytical skillsSignificant experience on complex, enterprise-scale design projectsExcellent communication and presentation skillsExcellent skills in professional design tools e.g., Sketch, Figma, AdobeXD, Axure, InVision etc.Experience in using/creating design systemsKeen interest in, or knowledge of, banking or financeHTML/CSS Development Skills Participation in external UX groups or communitiesEducationBachelor's/University degree, Master's degree preferredAt least one formal UX Qualification