Hybrid Call Center Representative $18/HR - IMMEDIATE HIRE

IMMEDIATE OPENING FOR CALL CENTER REPRESENTATIVE $20/HR

HYBRID SCHEDULE OFFERED

LONG TERM JOB OPPORTUNITY WITH ROOM FOR ADVANCEMENT

ALBANY, NY

$20/HR

MONDAY - FRIDAY 9AM-6PM

Qualifications 2 years call center experience Microsoft Office proficient Excellent communication skills Responsibilities This customer service position will respond to provider inquiries that have been directed to the CSC Call center. Designated call center staff will be available to offer telephone assistance to providers in their use of online business applications that support claims, eligibility, web enabled self services and technical related inquiries. Position requires the recording, tracking and monitoring of call information on the nature of the issue and resolution of the inquiry via the call tracking/CRM application. This includes tracking and monitoring open tickets for proper follow, assignment and escalation as required. All inquiries will be supported through an extensive training program including documentation consisting of established procedures, scripts and knowledge content. Processes customer requests by using various tools and technologies including desktop faxing, web self help and support of the IVR. This includes the dissemination of faxes, returning telephone messages, sending mail documents, or using other related communication under direct supervision. Job Type & Location This is a Contract to Hire position based out of Albany, NY. Pay and Benefits The pay range for this position is $18.00 - $20.00/hr. Benefits may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Albany, NY. Application Deadline This position is anticipated to close on Jul 8, 2026. Equal Opportunity Employer Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. #J-18808-Ljbffr TEKsystems