Operations & Client Service Associate

Job Description

Job Description

Operations & Client Service Associate

About

Scherer Financial Advisory Services is a well-established RIA in the Dallas/Plano area. We work with pre-retirees, retirees, and high-net-worth households whose financial lives have grown complex enough that real coordination matters.

About half of the work is direct client service — building relationships with the people we serve, helping them navigate everyday account questions, and being the steady voice on the phone. The other half is operations — the detail-intensive work of keeping a financial advisory practice running cleanly. Both halves carry equal weight, and the person we are looking for genuinely enjoys both.

•     You'll own real work. In a small RIA, every seat matters. You'll see the whole picture, take real ownership, and your judgment will show up in the client experience.

•     We're built for the long haul. We are not a high-turnover firm. We are looking for someone who wants to grow into the role and stay.

Client service responsibilities

•     Build trusted relationships with our clients through regular, warm, professional interactions — by phone, by email, and in person when they visit the office.

•     Greet clients and visitors when they come in. You are the first face and the first voice of the practice.

•     Answer client questions about account balances, transfers, distributions, and general account information.

•     Coordinate money movement transactions (cash raises, distributions, transfers) at the direction of the advisor.

•     Onboard new clients — preparing account paperwork, coordinating asset transfers from prior custodians, and walking clients through the documentation.

•     Help clients enroll in and use our digital tools (custodian portal, e-signature, secure document sharing).

•     Prepare materials for client review meetings and prospect presentations — agendas, performance reports, planning documents.

•     Manage the calendar, schedule client meetings, and coordinate logistics so the advisor team can focus on the client conversation.

Operations & administrative responsibilities

•     Maintain the CRM with accurate, current, and detailed information.

•     Process daily account activity, account openings and closings, and miscellaneous account maintenance through our custodian (Raymond James).

•     Support the Chief Compliance Officer with annual compliance updates, SEC compliance calendar maintenance, and SEC/FINRA license renewals.

•     Prepare and process quarterly client billing.

•     Manage office operations — supplies, equipment, mail, shipping, kitchenette, vendor relationships, and facility coordination.

•     Coordinate with IT support as needed for equipment and software needs.

What we're looking for

•     Exceptional attention to detail . In our work, small errors create real consequences. We are looking for someone who naturally double-checks their work, catches the inconsistencies others miss, and takes pride in getting it right the first time.

•     A genuine client-first personality. Warm, calm, professional. Comfortable on the phone. Comfortable in person.

•     Strong writing and verbal communication. You'll be drafting emails to clients, writing notes in the CRM, and speaking with people who expect a polished, articulate experience.

•     Self-motivated and organized . Must have a proactive mindset. You need to identify what needs to be done, prioritize it, and move it forward.

•     Discreet and professional. You'll have access to sensitive financial information, personal histories, and family dynamics. Discretion is non-negotiable.

•     A team player . The right person collaborates easily and is comfortable both leading their own work and supporting someone else's.

Education, experience & skills

•     High school diploma required; college degree preferred.

•     Two or more years of financial services experience strongly preferred (RIA, wirehouse, broker-dealer, or trust company).

•     Working knowledge of financial services products — equities, bonds, mutual funds, annuities, managed accounts — is a significant plus.

•     Advanced Microsoft Office skills (Word, Excel, Outlook, PowerPoint).

•     Experience with a CRM system.

•     Goal-oriented, self-motivated, and results-driven.

Compensation

Compensation: Competitive, commensurate with experience.

Financial Services Firm

Company Description

Financial Services Firm