Audio Visual Specialist

Facilities and Business Operations: The Facilities and Business Operations at UCF is dedicated to fostering a conducive educational environment for our faculty, staff, students, and the broader community. We are committed to excellence, providing unparalleled expertise, and maintaining a world-class standard in service. Please visit us at: or Facebook and Instagram: UCF Facilities The Opportunity: The UCF IT department within Facilities and Business Operations is seeking to hire an Audio-Visual (AV) Specialist. This role is responsible for providing Tier II IT support with a focus on classroom and multimedia technologies. The specialist contributes to the Classroom Support team by troubleshooting AV issues, supporting incident resolution, and ensuring reliable operation of multimedia systems. The specialist applies foundational AV knowledge, research, and collaboration with team members to identify and resolve technical issues while maintaining a strong customer service focus. Responsibilities: Troubleshoot and resolve AV issues in classrooms and multimedia spaces using diagnostics, documentation, and collaboration with technicians. Support incident ticket resolution by providing timely updates and meeting established service level targets. Perform preventative maintenance, including identifying, repairing, and resolving recurring AV issues. Conduct classroom checks and utilize remote monitoring tools to proactively detect and address equipment issues. Assist faculty with the use of classroom multimedia technology, delivering responsive and professional customer service. Support Federal Work Study (FWS) and OPS staff in resolving multimedia issues and completing classroom check tickets. Contribute to the development and enhancement of knowledge base articles, troubleshooting guides, and repair documentation. Assist with AV installations in collaboration with OIR Engineering as needed. Provide cross-functional support, including training staff on troubleshooting and equipment operation, maintaining inventory and spare equipment, supporting vehicle upkeep for operational needs, and delivering technical support for high-profile university events. Test and evaluate new AV technologies for potential inclusion in classroom design standards. Minimum Qualifications: High School Diploma or Equivalent and 2+ years of relevant experience or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6). Preferred Qualifications: Demonstrated experience troubleshooting and supporting AV/multimedia systems in classroom or enterprise environments. Strong customer service skills with experience supporting faculty or end users in a technical setting. Familiarity with ticketing systems (e.g., ServiceNow) and ability to meet service level expectations. Experience with AV monitoring tools and preventative maintenance practices. Ability to create and maintain technical documentation, knowledge base articles, and troubleshooting guides. Experience supporting live events, AV installations, or high-profile technical operations. Knowledge of inventory management and equipment lifecycle tracking. Experience training or mentoring others on AV systems and troubleshooting techniques. Special Instructions to the Applicants: Position requires a valid Class E driver’s license. This position may involve driving to various locations on and off campus to conduct University business. The anticipated hourly rate for this position is $17.64. The final rate will be determined based on the candidate's qualifications, experience, and internal equity considerations. All applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available for this position, and the university cannot accommodate H‑1B transfers or employment-based visa processing for individuals currently sponsored by another employer. Are you ready to unleash YOUR potential? As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you’ll play an integral role at one of the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 12 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you’ll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you’ll have countless rewarding experiences that go well beyond a paycheck. Working at UCF has its perks! UCF offers: Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program Paid time off, including annual and sick time off and paid holidays Retirement savings options Employee discounts, including tickets to many Orlando attractions Education assistance And more…For more benefits information, view the UCF Employee Benefits Guide. Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF. Unless explicitly stated on the job posting, it is UCF’s expectation that an employee of UCF will reside in Florida as of the date the employment begins. Department Office of Instructional Resources Work Schedule Monday - Friday 1:00 PM - 10:00 PM Type of Appointment Regular Expected Salary $17.64 to Negotiable Job Posting End Date 06-24-2026-12-00-AM Veteran’s Preference: Preference will be given to eligible veterans and their eligible spouses in accordance with Chapter 295 of the Florida Statutes. Applicants claiming preference are responsible for providing required documentation by the closing date of the position. For more information on Veterans’ Preference, please visit Equal Employment Opportunity Statement: The University of Central Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws. As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request. UCF is proud to be a smoke-free campus and an E-Verify employer. If an accommodation due to a disability is needed to apply for this position, please call View phone number on click.appcast.io or email View email address on click.appcast.io. For general application or posting questions, please email View email address on click.appcast.io. A Foundation for Success Founded in 1963 to provide talent for Central Florida and the growing U.S. space program, UCF has been making an impact on the state, the nation — and outer space — ever since. With 12 colleges and more than 230 degree programs, follow your passion at one of our campus locations designed to help you succeed. From the main campus in east Orlando to UCF Downtown and Rosen College of Hospitality Management to the Academic Health Sciences Campus, you’ll have the opportunity to learn in the heart of your industry. UCF also has multiple regional locations and fully online programs — including online bachelor’s degrees, online graduate degrees, online certificates and more — to ensure that you can achieve your dreams whenever and wherever you want.