Liability Claims Specialist

Specialist, Auto & Liability Claims

DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership.

The DriveTime Family of Brands spans across DriveTime, Bridgecrest and SilverRock. You can find us at the intersection of technology and innovation as we use our proprietary tools and over two decades of industry knowledge to redefine the process of purchasing, financing, and protecting your vehicle.

In short, the Specialist, Auto & Liability Claims is a member of the Corporate Insurance & Safety (CIS) Team and plays a key role in reducing the organization's total cost of risk. This position is responsible for independently managing designated auto and general liability claims while also overseeing TPA-handled claims to ensure consistent strategy, timely resolution, and alignment with internal standards and risk objectives.

In long, as the Liability Claims Specialist (Specialist, Auto & Liability Claims), you will be responsible for:

• Independently manage assigned auto and general liability claims, including bodily injury and property damage exposures, from initial notice through resolution.
• Oversee auto and general liability claims administered by Third-Party Administrators (TPAs), ensuring compliance with internal handling guidelines, authority thresholds, service expectations, and regulatory requirements.
• Establish and direct claim strategy by evaluating liability, damages, coverage, and exposure, including providing direction to TPAs to drive timely, cost-effective outcomes.
• Exercise sound, independent judgment in determining claim direction, settlement approach, reserve adequacy, and escalation needs, with the ability to clearly document and defend decisions.
• Collaborate with internal stakeholders, field locations, TPAs, insurance carriers, and vendors to resolve complex, high-severity, or sensitive claims.
• Manage reserves, settlement authority, and payment activity for in-house claims, while reviewing and approving TPA reserve and settlement recommendations.
• Identify and pursue subrogation and recovery opportunities, either directly or through directed TPA efforts.
• Analyze claim metrics and performance data to assess trends, evaluate TPA effectiveness, support reporting needs, and recommend risk reduction or process improvement initiatives.

So What Kind of Folks Are We Looking For?

• Detail-oriented professionals who can manage in-house claims while effectively overseeing third-party claim handling.
• Strong communicators who can confidently direct TPA activity and collaborate with internal and external partners.
• Independent thinkers who can assess exposure, make defensible decisions, and hold others accountable to expectations.
• Organized, self-motivated individuals who take ownership of outcomes and can pivot priorities efficiently and effectively.
• Team-oriented professionals who value collaboration, transparency, and continuous improvement.
• Analytical problem-solvers who enjoy using data and claim insight to drive smarter results.

The Specifics

• Minimum of 3 years of auto bodily injury and/or general liability claims adjusting experience, including investigation, evaluation, negotiation, and resolution.
• Experience with high complexity/high dollar claims is strongly preferred.
• Commercial or Business Insurance experience is a plus!
• Experience working in a hybrid environment involving both direct claim management and TPA oversight is a plus.
• Ability to communicate clearly, professionally, and confidently across multiple stakeholders and formats.
• Proven ability to manage multiple systems and priorities in a fast-paced environment.
• Intermediate Microsoft Office skills (Excel, Word, PowerPoint).
• Experience with Riskonnect, Salesforce, or similar claim management platforms preferred.
• Bachelor's degree preferred but not required.

So What About the Perks? Perks matter

• We take a hybrid work approach, finding balance between the benefits of in-person and work-from-home environments. This position has an on-site expectation of a minimum of three days a week.
• Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
• But Wait, There's More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
• Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
• Tuition Reimbursement. We're as passionate about your professional development as you are. With that, we'll put our money where our mouth is.
• Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
• Gratitude is Green. We offer competitive pay across the organization, because, well money matters!
• In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day or finish strong with a workout!
• Give Us a Reason (or not), and We'll Celebrate. Regardless of whether there is a holiday or not, we are finding ways to kick back and enjoy each other's company outside of day-to-day work.
• Smart-Casual Dress. Come dressed in jeans (you'll fit right in with the rest of us).
• Paid Time Off. Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!

Anything Else? Absolutely.

DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we'll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don't forget Phoenix Business Journal Healthiest Employers (okay, we'll stop there)!

Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.

And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!