Business Technology Analyst Journey

Business Technology Analyst Journey Department: Business Performance & Optimization Location: Sacramento, CA, US, 95817-1899 Category: Customer Service Apply by Date: 03/24/2026 Posting Type: Open This posting intends to fill one limited‑term position and create an eligibility list that could open doors to exciting opportunities across various departments throughout SMUD. Candidates on this list may be considered for future regular full‑time or limited‑term vacancies over the next two (2) years. The Meter‑to‑Cash S/4HANA Transformation team is seeking a skilled Business Technology Analyst Journey to support the successful integration of the S/4HANA upgrade. This position plays a key role in ensuring that the upgrade integrates smoothly with products, platforms and services used by Customer & Community Services, Energy Delivery & Operations, Zero Carbon Solutions, Finance, and other departments. Purpose Provides analytical support to assigned business units by applying business and information technology solutions to a broad range of business unit processes and applications; functions as a specialist in one or more areas such as systems analysis, application development, or application support; performs table configuration and maintenance of software systems used to support business applications pertinent to the business unit. Nature and Scope This series describes classes assigned to Departmental Business Units. The primary focus is to support business unit systems, applications, and activities where depth of knowledge of business unit functions and processes is critical to job success. Business Technology Analysts function as IT business specialists and work independently in development, enhancement, and maintenance of business technology systems and applications. They may serve on major projects or manage small to medium‑size IT projects, providing training and support to business units. Duties and Responsibilities Acquire, design, develop, modify, test, document, implement, and provide client training for business application solutions to meet business requirements using mainframe, PC, client‑server, and intranet technologies. Develop and maintain training courses and materials that support business processes; prepare course agendas and schedules and provide initial coaching and ongoing support for the user community. Identify and recommend opportunities to apply information technology to business unit functions and processes. Maintain and modify system table configurations to support ongoing business needs. Participate in or lead projects to reengineer business processes; serve as a business unit contact or technical lead on enterprise application projects; plan or lead systems development projects. Troubleshoot and resolve complex application software problems and issues for business unit applications; coordinate problem resolution activities between users, technical support staff, and/or vendors. Perform related duties as required. Required Education High school diploma or equivalent. Required Experience Qualifications At least three (3) years of experience developing and supporting information or business technology systems related to the business unit being supported. Knowledge Of Principles and concepts of data management; specialized business unit work processes and fundamentals; concepts of IT system applications, including desktop, client‑server and mainframe environments; centralized and distributed concepts; analytical methods and research techniques; methods and techniques of troubleshooting and problem resolution; principles of project planning and scheduling; system development life cycles; business system design methods and techniques; methods and techniques of application development and integration; database design theory and implementation; principles of data retrieval and reporting; information processing hardware, software, and data communications; pertinent SMUD and departmental policies, procedures, and standards; office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases. Skills To Write functional design specifications, policy and reports documentation; conduct feasibility studies; provide effective consultation to users/clients; apply analytical thinking to resolve business and IT application problems; develop, test, and implement IT applications; learn new and existing IT technologies, tools and methods to support and develop business applications; translate technical terminology into non‑technical terms; work independently or in a team atmosphere to develop and support IT business applications; manage and organize workload on several projects simultaneously; prepare reports and make presentations; communicate effectively orally and in writing internally/externally; establish and maintain effective working relationships internally/externally. Desirable Qualifications Electric utility experience Business Analyst certification such as Certification of Capability in Business Analysis (CCBA) or other similar certifications. Strong problem‑solving and root cause analysis abilities. Familiarity with business process modeling, optimization, and reengineering. Excellent documentation and facilitation skills. Strong knowledge of utility customer operations and how they integrate with ERP solutions. Prior experience working on large ERP or related technology initiatives including upgrades. Physical Requirements Applicants must be able to perform the essential job functions with or without a reasonable accommodation. Hybrid Work This position will be required to work onsite one or more days a week on a regular basis; sometimes more or less, depending on the work and, at any of our SMUD locations. SMUD takes pride in powering the Sacramento region community where we live and work. We value the strong working relationships we develop with our colleagues. Our approach to remote work will continue to evolve. Please be aware that should SMUD’s business needs change, emergencies occur, or various other reasons arise, you may be required to report onsite on a part‑time or full‑time basis. Equal Employment Opportunity SMUD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, or veteran status in accordance with applicable federal, state and local laws. SMUD expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of SMUD employees to perform their expected job duties is absolutely not tolerated. #J-18808-Ljbffr Smud