Information Technology Business Analyst III

Project Management Office Coordinator

Support the Project Management Office (PMO) and the PMO Manager in effectively facilitating the management of projects through the various project management phases and stages within the Systems Development Life Cycle (SDLC) to include initiation, planning, execution, and monitoring and controlling and closing projects. This role involves managing project management teams, coordinating project activities, managing resources, and ensuring projects are delivered on time, within scope, and within budget. Collaborates with cross-functional teams to achieve project objectives while adhering to established TABC standards for project management within the PMO. May assign and supervise the work of others. Works under minimal supervision, with considerable latitude for the use of initiative and independent judgment.

30% - Creates and/or coordinates the creation of project plans, defining scope, objectives, deliverables, and timelines using project management tools (e.g., Microsoft Project, etc.). Effectively leads cross-functional project teams, assign tasks, monitor progress, and provide guidance to ensure deliverables are completed on time and within scope. Acts as the primary point of contact for stakeholders, managing expectations, providing detailed status updates, and resolving conflicts or issues to maintain project alignment. Identify potential project risks or obstacles and propose solutions or escalate to senior staff for guidance.

30% - Translate complex business requirements into detailed functional and non-functional specifications, user stories, use cases, BPMN process flows, and data models while leading end-to-end service request lifecycle management — including customer response coordination, technical artifact reviews, and oversight of system integration and User Acceptance Testing (UAT) to guarantee alignment and successful delivery.

30% - Supports the workflow processes for change management with the PMO manager. Facilitates discussions among cross functional teams of internal and external stakeholders. Identifies areas of opportunity in the Project Management process and throughout the agency to ensure a culture of continuous improvement.

5% - Develops training curriculum and conducts formal training sessions covering assigned systems module and ensures that a migration plan is in place for deployment to production and includes processes to support the maintenance Service level Agreement.

5% - Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

Education: Graduation from an accredited four-year college or university with major coursework in business administration, computer science, management information systems, or a related field.

Experience: A minimum of five (5) years of full-time work experience in business and/or system analysis work.

REGISTRATION, CERTIFICATION OR LICENSURE:

Possess a valid Texas driver's license, if applicable

Criminal Justice Information Services (CJIS) security awareness training

Additional certifications may be required to be registered, certified, or licensed in a specialty area.

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge of software development life cycle and systems development life cycle concepts; business and management principles involved in strategic planning, resource allocation, leadership techniques, production methods, and coordination of people and resources; and project management principles and practices.

Skill in business analysis methodologies; in analyzing and evaluating complex information technology programs, policies, and issues; and in developing creative and workable solutions to complex problems and issues.

Ability to analyze and interpret technical information including regulations, policies, and automation system documentation/specifications; to communicate in writing; to translate user/business needs into a technical style; to communicate technical instructions to system users; to analyze, evaluate, and integrate business rules into system requirements; to exercise sound judgment in making critical decisions; to communicate effectively, and to assign and/or supervise the work of others.

PHYSICAL REQUIREMENTS AND/OR WORKING CONDITIONS:

This position functions in a standard office environment. Must be able to move around the office to access filing cabinets, office equipment and move up to 20 pounds. Must be able to communicate and exchange information via phone, computer, in person and via electronic media. Must be able to perform repetitive use of a keyboard at a workstation. Must be able to work with overlapping deadlines. This position is expected to work in the office but may be eligible for situational or hybrid telework schedule upon completion of an initial probationary period. For teleworking, must have a secure, dedicated workspace with internet service, ability to maintain a reliable consistent work schedule and be available for meetings and group collaboration via Microsoft Teams or other platforms/applications during regular business hours.