Reservations Specialist

$18 per hour

Mirbeau Inn and Spa Rhinebeck

At Mirbeau, we've spent more than 25 years delivering award-winning hospitality rooted in wellness, care and excellence. As a Forbes-rated, family-owned company, we're committed to creating a workplace where our people feel supported, respected and empowered to grow. That's why health, balance and well-being are core values in everything we do.

As a Reservations Specialist at Mirbeau, you will play an essential role in shaping the tone of the entire guest experience. Responsible for providing information, managing room bookings, and selling overnight accommodations across multiple properties, you will do far more than handle reservations, you'll build trust, offer thoughtful guidance, and ensure every interaction reflects the calm, care, and elevated service our brand is known for. Through personalized booking conversations, you'll answer questions with clarity and warmth while coordinating schedules, accommodating special requests, overseeing pre-arrival communication, and recommending services that support rest, healing, and restoration. Ultimately, you'll create a seamless beginning to each guest's journey, making their stay feel personalized, effortless, and memorable.

Pay Rate: $18.00 per hour, plus commissions. Potential to make up to $25.00 per hour.

*Please Note: this role is based out of Saratoga Springs, but reports to Mirbeau's Reservation Center in Skaneateles, NY.

Job Responsibilities:

Guest Experience & Service

Serve as the first point of connection for guests- creating a warm, welcoming, and professional impression

Assist guests with reservations, across multiple properties, by planning and curating guest stays to support rest, wellness, and restoration

Promote and sell overnight accommodations, resort services, and seasonal offerings

Provide personalized guidance and thoughtful recommendations to tailor each reservation to guest needs and preferences

Handle general inquiries, special requests, and pre-arrival communications to ensure clarity, confidence, and anticipation of the experience

Reservations Management

Manage and accurately process reservations, modifications, cancellations, and special requests across multiple platforms for all properties

Confirm all reservation details verbally and by email to ensure accuracy and guest confidence

Coordinate schedules, accommodate special requests, and oversee pre-arrival arrangements with discretion and care

Process payments, deposits, refunds, and gift card orders in accordance with company policies

Accurately input phone and online reservations, ensuring data accuracy and safeguarding

Collaboration & Standards

Maintain in-depth knowledge of property offerings, seasonal packages, promotions, and marketing initiatives across all resort locations

Ensure every interaction reflects Mirbeau's elevated standards of calm, care, and refined hospitality

Understand and comply with departmental policies, procedures, and service standards

Uphold the highest levels of confidentiality, courtesy, and professionalism in all communications

Collaborate cross-departmentally to ensure seamless communication and guest experiences

Handle incoming calls for multiple properties with professionalism and adherence to Forbes and Mirbeau standards

Attend meetings and training sessions as required

Perform additional duties as assigned

Qualifications, Skills & Educational Requirements:

Education & Experience

High school diploma or equivalent required

Minimum 1 year of prior experience in customer service, hospitality, or reservations is required, with experience in luxury hotels, resorts, or spa environments strongly preferred

Sales experience or proven ability to upsell services and packages is a plus

Qualifications & Skills

Exceptional verbal and written communication skills with a warm, professional tone

Strong attention to detail and accuracy in handling reservations, payments, and guest information

Ability to multitask and prioritize in a fast-paced, multi-property environment

Proven ability to connect authentically with guests and provide thoughtful, personalized service

Strong problem-solving skills with the ability to anticipate and respond to guest needs

Knowledge of hospitality or wellness services preferred; ability to confidently recommend amenities and packages

Computer proficiency in standard software applications including reservation systems, booking platforms, and Microsoft Office Suite
Minimum typing speed of 40 WPM required

Professionalism & Personal Attributes

Upholds the highest standards of discretion, confidentiality, and professionalism

Consistently positive and flexible; availability to work evenings, weekends, and holidays is required

Well-groomed, refined, and professional in appearance, upholding Forbes and Mirbeau standards

Charismatic, articulate, and engaging- with the ability to influence and foster trust and connection

Collaborative team player who also thrives working independently

Demonstrates exceptional service etiquette and refined communication skills

Maintains a calm, confident, and composed demeanor in all interactions

Employee Perks and Company Incentives:

Discounted rates for services and retail items within the spa!!

401K with company match

Medical, Dental, Vision and Life Insurance Plan

Employee Assistance Program and Resources

Paid time off for full-time AND part-time employees!!

Holiday Pay

Career advancement potential within the company

Anniversary Program!!

Work Performance Incentives

And more!!!

Only the best know that flawless stays are built from thoughtful beginnings.

Come find your balance- and your future- with us.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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Vacancy posted 2 days ago

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