hospitality night ambassador

Description What others do by day, you do best by night (including perfect cappuccinos at 3:00 AM). You want to greet the whole world, one person at a time – even when they’re sleepy. We won’t put you in a box as a ‘receptionist’ or ‘food and beverage’ person. With us, you’ll become a champion multitasker – customer service, receptionist, concierge, barista, mixologist, problem solver and more. You will be a citizenM night ambassador, free to be yourself to do the best job you can. We believe in making work fun. If you’re having a great experience, so will our guests. Location US, Washington D.C. Compensation $31.44 / hour Opening Washington DC Georgetown Team and Existing DC Locations We are looking for great personalities to join our opening Washington DC Georgetown team as well as our existing DC locations! Responsibilities Making sure everyone gets a warm welcome as soon as they walk in. Helping guests at the self‑check‑in kiosks (we have no reception desk). Preparing and serving hot and cold breakfast and meals. Being a kitchen hero – dishwashing, kitchen cleaning, food handling and cooking. Brewing delicious coffee or mixing a signature cocktail. Being a secret concierge to the city, answering guests’ questions about the best places to visit, eat, shop or party. Maintaining the living room and cleaning canteenM, and arranging food displays for the following shift. Helping our guests with any requests or demands regarding our facilities (you may even get some new tech skills). Handling reservations in our property management system (PMS), including the nightly audit. Holding the keys to the castle; responsible for operations during the night shifts. Taking care of our guests, including in emergency situations. Shift Details Our hotel operates 24/7 with a rotating flexible schedule. Night shift hours are overnight: 11:00 pm – 7:30 am. Ability to work weekends is required. Desired Attributes To be successful at citizenM, you’ll need to have: A genuine touch: Treat all people as you would treat your best friends. A passionate attitude: Be collaborative and believe we are stronger working together. You are optimistic and spread good vibes. And you’ll need to be: A smart thinker: You like to find simpler, better and bolder ways to do things. You are curious and believe no detail is too small. Real caring: You show empathy for people and the planet. You are open to other points of view and experiences that bring out the best in me. You create positive change. Fluent in English. Other language abilities are welcome too. A United States citizen, or have the appropriate authorization to be able to work in the United States (we cannot facilitate visas or work permits). Able to travel for training purposes. Benefits Competitive pay of $31.44 per hour. Bonus potential up to 10 % monthly based on impact on the team, guest satisfaction, and financial performance. Medical, dental, vision benefits at a very low employee cost. Life insurance and 401 K. Nights at any of our hotels around the world (business permitting). Extensive time‑off balance starting at 18 days in your first year. An exclusive citizenM outfit and comfortable shoes by On Running. Meal and coffee (or tea) on us during your shift break. Employee Assistance Program (EAP). citizenM referral program – refer your talented friend or family member and get rewarded for it. Opportunities to travel to other citizenM properties. Equal Opportunity Employer citizenM celebrates diversity and is committed to creating an inclusive environment for all employees and applicants. We are proud to be an Equal Opportunity Employer. We welcome and consider all qualified applicants for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, neurodiversity, national origin, genetics, differently abled, age. #J-18808-Ljbffr citizenM hotels