VP, Center of Excellence

Job Description

Job Description

The Company

2025 Deloitte Technology Fast 50 Canada Recipient & Fast 500 North America Recipient \uD83C\uDFC6

 

SpryPoint is modernizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only truly cloud-native customer service and operations platform purpose-built for modern utilities.

 

Founded by industry veterans in 2011, we've grown from a profitable startup to a rapidly scaling company of 300+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.

 

Utilities face urgent demand to replace inefficient legacy systems while managing increasing operational complexity, and evolving customer expectations. With more than a decade of experience, and a track record of successful implementations spanning water, electric, and gas utilities, SpryPoint has built a reputation as a trusted and mission-critical partner to utilities across North America.

 

We deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our "updates, not upgrades" approach, user-centric design, and unwavering focus on customer success.

 

Backed by strategic investment from Norwest Venture Partners since 2023, and an exciting new investment partnership from Insight Partners announced in 2026, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence.

 

Join our award-winning team in transforming an essential industry that powers communities across the Americas.

With our Center of Excellence (CoE) in place and a strong foundation already built, we are seeking a senior leader who can elevate our capabilities and deepen expertise across three distinct stakeholder groups: the SpryPoint team, our growing system integrator ecosystem, and our clients.

This role reports to our Chief Customer Officer and leads a team of approximately 8-10 across two core functions: Learning & Development and Training & Enablement. This leader will step into an established and functioning organization, gain a deep understanding of the full stakeholder ecosystem, and elevate the CoE to best-in-class enablement excellence. The foundation is already in place — this role is focused on refinement, operational scale, and sophistication rather than reinvention.

The CoE exists to strengthen how we enable our people, partners, and clients with the knowledge, skills, and best practices needed to drive consistent, high-quality outcomes across the customer journey. Success in this role requires a leader who can influence, align, and collaborate effectively at the most senior levels of the organization — someone who earns trust through results and brings others along through vision.

This is a high-visibility, high-impact leadership role with executive sponsorship and cross-functional alignment at the ELT and Board level.

The perfect opportunity for a leader who excels at scaling capability, elevating performance systems, and turning strong foundations into truly exceptional enablement functions that drive measurable impact across clients, partners, and internal teams.

This is a hybrid role based out of our Atlanta, GA office. We expect a minimum of three days per week in office -- candidates must be located in the Atlanta area and be comfortable with a hybrid working arrangement.

Responsibilities

The mandate of this role is to evolve the CoE into a more strategic, scalable, and insight-led enablement function that strengthens performance across internal teams, SI partners, and clients.

This includes:

• Defining and owning the CoE strategy across internal teams, SI partners, and clients
• Reframing the CoE roadmap through a customer journey lens, ensuring enablement is aligned to each stage of adoption, implementation, and expansion
• Aligning capability development across stakeholder groups to ensure consistent, role-based learning and performance uplift
• Designing and evolving SpryPoint’s certification strategy for clients and SI partners, with a focus on scalability, ecosystem adoption, and long-term revenue potential
• Scaling structured training and methodology to improve delivery outcomes, utilization, and customer satisfaction
• Evolving the CoE into a function that increasingly contributes to value creation, including potential revenue-generating certification models over time
• Ensuring strong alignment with Client Solutions and broader Client Experience stakeholders to improve delivery effectiveness and business outcomes
• Maintaining executive-level visibility with responsibility for presenting strategy, progress, and impact at the ELT and Board level

Capabilities Building and Development

• Evolve and scale training programs that reduce ramp time and deepen industry, product, and consulting capability
• Continuously improve methodologies, standards, and frameworks, including implementation playbooks, governance models, workflows, and quality standards
• Identify capability gaps across delivery teams and design targeted interventions to improve performance and scalability

Training, Certification & Enablement

This function oversees the strategy, governance, and evolution of all structured learning, certification, and enablement programs across internal teams, SI partners, and clients.

This role leads a multi-disciplinary enablement organization, including an L&D Manager and a specialized team focused on business process improvement, knowledge management, and operational excellence, as well as the establishment and ongoing evolution of a formal certification program for clients and SI partners.

This includes:

• Providing strategic leadership and ongoing coaching support to the L&D Manager as they scale the Learning & Development team and execution model
• Ensuring strong collaboration between L&D, SMEs, and the operational excellence team so expertise is consistently translated into scalable learning, onboarding, and certification programs
• Overseeing structured, role-based learning across products, business processes, and delivery functions
• Driving consistency across onboarding, training, documentation, and operational processes
• Designing and evolving SpryPoint’s certification strategy for clients and SI partners, including the launch and ongoing management of a formal certification program
• Leading the implementation and evolution of a modern Learning Management System (LMS)
• Overseeing SpryPoint’s Living Lab as a hands-on learning and product demonstration environment
• Partnering across the organization to mature SpryPoint Academy as a scalable internal learning platform
• Continuously assessing enablement effectiveness and guiding strategic improvements across programs

Cross Functional Enablement & Alignment

This role plays a critical cross-functional leadership and alignment function across delivery practices, organizational priorities, and stakeholder groups. Success requires the ability to influence without authority, build trusted relationships, and drive alignment across all levels of the organization — from front-line teams through SVP, ELT, and Board stakeholders.

This includes:

• Partnering closely with the PMO and Operations to ensure consistency between CoE standards and real-world delivery execution
• Collaborating across Client Solutions, Product, and Client Success to embed enablement programs into operational delivery models
• Building strong relationships with senior leaders to identify capability gaps and align on priorities
• Ensuring alignment between methodology, training content, product evolution, and broader business objectives
• Acting as a connector across teams to ensure consistent communication, alignment, and execution as the organization scales

Qualifications and Competencies

• Proven experience leading and evolving a Center of Excellence or enablement function within a Professional Services organization in an enterprise B2B software environment
• Demonstrated success designing, launching, and scaling certification programs for external stakeholders (clients, SIs, or partners) — this is a core requirement
• Experience evolving certification or enablement programs into strategic or revenue-generating assets
• 8–10+ years of progressive leadership experience across professional services, delivery excellence, or enablement functions
• Strong understanding of the end-to-end customer and partner journey and how enablement drives outcomes at each stage
• Executive presence with the ability to influence, align, and operate effectively at ELT and Board level
• Proven ability to define multi-year strategy and translate it into scalable, operationalized programs
• Strong understanding of project delivery methodologies (Agile, Waterfall) and frameworks (PMBOK)
• Experience with LMS platforms, knowledge management tools (e.g., Confluence), and delivery systems (e.g., Jira, Microsoft Project, Kantata, or similar)
• Bachelor’s degree in Business, Engineering, Computer Science, or related field 
• Willingness to travel up to 20%

\uD83D\uDCAB Expect More From Your Career at SpryPoint

 

\uD83D\uDE80 Work your way -  Hybrid environment with an office in downtown Atlanta and flexible working hours

\uD83D\uDCB0 Competitive Total Rewards - Comprehensive compensation package that grows with you

\uD83D\uDCBB Complete Setup - MacBook + $800 to create your ideal home workspace

\uD83C\uDFE5 Total Wellness - Health, dental, vision, and life insurance from day one

\uD83C\uDFDD️ Recharge Time - Generous PTO and unlimited sick days

\uD83D\uDCC8 Future Security - RRSP (Canada) and 401k (US) matching programs

\uD83E\uDDE0 Continuous Growth - $2,500 annual development fund, tuition assistance, and Book Bounty program

\uD83E\uDDF3 Team Connection - Annual company events and team offsites that bring us together

 

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Accommodations  

Need accommodations during our interview process? Let us know and we'll work with you to provide the necessary support.

 

Equal Opportunity & Inclusion  

SpryPoint is an equal-opportunity employer committed to creating an inclusive environment where everyone can thrive. We welcome applications from all qualified candidates regardless of race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable laws.

 

Professional Identity Verification  

To help us verify candidate authenticity and streamline our screening process, we strongly encourage candidates to include a link to their LinkedIn profile and verify it with their current work email address. While not required, this helps us confirm your professional background and accelerates our review process. Candidates with verified LinkedIn profiles typically receive faster responses and priority consideration during our screening process. Note that all final candidates will complete a background check and identity verification as a part of our SOC 2 compliance procedures.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.