Membership Sales Representative - Summit Mall

Job Description

Job Description

Membership Sales Representative, Massage Envy Fairlawn

Massage Envy is looking for a motivated Membership Sales Representative to help guests discover the value of regular massage, skincare, assisted stretch, and total body wellness.

This is a great fit for someone who enjoys consultative sales, building relationships, and being rewarded for results.

You’ll work with guests in person and over the phone, recommend services and memberships, sell retail products, and help grow our member base.

What You’ll Do

• Welcome guests and create a positive first impression
• Recommend memberships, services, enhancements, and retail products based on each guest’s needs
• Convert first-time guests into members through confident, professional sales conversations
• Follow up with guests and members to encourage rebooking, retention, and continued wellness
• Support front desk operations, appointment booking, checkout, and member account needs
• Meet individual and team sales goals
• Perform other duties as assigned by clinic management

What We Offer

• Base pay plus commission, retail bonuses, and performance incentives
• Health, dental, vision, life insurance, and paid time off for eligible employees
• No-cost 24/7/365 Telehealth for all employees and their dependents
• 401(k) with matching
• Generous discounts on services and retail products
• Ongoing training in sales, customer service, wellness services, and product knowledge
• A busy, team-oriented clinic with growth opportunities

You’ll Succeed Here If You

• Are comfortable asking for the sale
• Enjoy working toward sales goals
• Can handle objections professionally and confidently
• Build trust quickly with guests and members
• Are organized, dependable, and able to multitask in a fast-paced environment
• Have strong phone, computer, cash handling, and customer service skills
• Believe in the value of massage, skincare, and wellness

Preferred Experience

• 2+ years of commissioned sales experience preferred
• Experience in membership sales, retail sales, fitness, spa, med spa, hospitality, wireless, cosmetics, or similar customer-facing sales roles is a plus
• High school diploma or equivalent preferred

Schedule

• Full-time and part-time positions available
• Evening and weekend availability required
• In-person role at Massage Envy Fairlawn, located at Fairlawn Lifestyle Center

About Us

At Massage Envy Fairlawn, we help people feel their best while creating a supportive, professional environment for our team. We value integrity, accountability, teamwork, and a genuine commitment to caring for our guests, members, and each other.

Massage Envy Fairlawn is an equal opportunity employer. We value the unique talents and backgrounds of every individual and consider all qualified applicants without regard to race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status.

Ready to grow your sales career in wellness? Apply today.

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location