Clinical Liaison

About Ezra Medical Center Ezra Medical Center is a trusted, multi-specialty healthcare provider proudly serving the Brooklyn community for over 18 years. With a commitment to compassionate, high-quality care, our services span across: Internal Medicine & Pediatrics Dental Clinic Aqua and Physical Therapy Vision Center Learn more about us at: Position Overview We are seeking a dedicated, compassionate, and detail-oriented Clinical Liaison to join our team at Ezra Medical Center. This role is essential in bridging administrative and clinical operations, ensuring a seamless and positive experience for patients while supporting providers in the coordination of care. The ideal candidate thrives in a fast-paced healthcare environment, enjoys patient interaction, and is capable of managing both front-desk responsibilities and clinical coordination with professionalism and efficiency. Key Responsibilities Greet patients in a professional and friendly manner, creating a positive and welcoming experience. Manage patient check-in and check-out processes, including scheduling and confirming follow-up appointments. Answer phone calls promptly and courteously, directing inquiries appropriately. Identify patient needs, clarify information, and provide solutions or escalate concerns when necessary. Collect and process co-payments and other applicable fees. Guide patients on appropriate care under provider direction, including determining urgency and next steps. Coordinate communication between patients and providers regarding test results, including labs, radiology, and specialist reports. Process prescription refill requests under provider supervision. Assist patients with questions regarding medical concerns, past visits, and upcoming appointments. Support providers and clinical staff as needed. Verify insurance eligibility and ensure required referrals and authorizations are obtained. Input and update patient demographic and insurance information in the EMR system. Prepare and process forms, referrals, and prior authorizations. Assist with appointment scheduling, recalls, and follow-up outreach to patients. Maintain knowledge of services, procedures, and pricing to effectively inform patients. Adhere to Ezra Medical Center's compliance program, policies, and procedures. Report any conduct or event that may violate legal or compliance requirements. Uphold Ezra's values of integrity, compassion, and excellence in patient care. Qualifications Education Active Registered Nurse (RN) or Licensed Practical Nurse (LPN) license preferred, or equivalent nursing credentials as required by New York State. Experience Experience in a clinical, administrative, or healthcare setting preferred. Skills Strong communication and interpersonal skills. Ability to multitask effectively and work well in a fast-paced environment. Strong organizational and problem-solving skills. High level of professionalism and patient-centered approach. Additional Requirements Must have strong nursing experience in a clinical setting. Must also have experience or demonstrated skills in administrative functions, as this role combines both clinical and administrative responsibilities. Experience coordinating patient care, communicating with providers, and supporting clinical workflows is highly preferred. Benefits As a full-time team member at Ezra Medical Center, you'll receive a comprehensive benefits package, including: 401(k) Dental insurance Disability insurance Health insurance Life insurance Paid time off Vision insurance Additional Details Work Location: We have one location where you could potentially work with us. 1312 38th Street, Brooklyn, NY 11218 COVID-19 Protocols: PPE provided, temperature checks, and social distancing enforced. Apply Today Are you passionate about patient care and ready to make a meaningful difference in your community? Join Ezra Medical Center as our new Clinical Liaison and become part of a supportive, mission-driven team.