IT Operations Support Specialist
V2soft
Livonia Transmission Plant It Engineer
V2Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998. We have headquarters in Bloomfield Hills, MI and have 16 offices spread across six countries. We partner with Fortune 500 companies to address complex business challenges. Our services span AI, IT staffing, cloud computing, engineering, mobility, testing, and more. Certified with CMMI Level 3 and ISO standards, V2Soft is committed to quality and security. Beyond our work, we actively support local communities and non-profits, reflecting our core values. Join us to be part of a dynamic and impactful global company!
Responsibilities & Requirements: Support a multi-shift manufacturing operation with flexibility for days, nights, and weekends as needed. Provide technical support for plant applications, infrastructure, operating systems, and end-user tools; troubleshoot incidents; analyze system and process issues; coordinate escalations; and work closely with business IT, plant owners, engineers, and global support teams to prioritize fixes and continuous improvement opportunities. Maintain, enhance, and integrate plant applications and hardware, support Cisco network equipment, Windows/Linux physical and virtual servers, and IIOT deployments using iOS and Android devices. Develop accurate support documentation, follow standard support processes, and assist with workload coordination across the site IT team.
Qualifications & Skills: Candidates should be eager to learn manufacturing operations, adapt quickly to new technologies, and work effectively in a fast-paced, high-pressure environment. Strong communication, multitasking, problem-solving, customer support, and cross-functional collaboration skills are essential, along with the ability to engage all levels of plant leadership, hourly teams, and global IT partners. Preferred or learnable technical skills include server administration (Windows/Linux), Cisco networking, Active Directory/ADFS, virtual servers, Mac/iOS/Android support, Office 365, SharePoint, PowerShell, Power BI, HTML, and basic scripting or automation concepts. Experience with Dell/Client hardware, plant automation, manufacturing execution systems, and Client manufacturing systems is a plus.
Education Required: High School Diploma / GED
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