Family Care Manager

Job Description

Job Description

Sierra Donor Services - New Mexico (SDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at SDS is to save lives through organ donation and we want professionals on our team that will embrace this important work!! We are currently seeking a Family Care Manager. This role will be responsible for the day-to-day management and coordination of the OPO’s organ and tissue authorization activities. The Family Care Manager oversees the implementation of donor family services policies and procedures, provides supervision and support to all staff supervised, assumes on call duties to guide staff through the various aspects of authorization process, ensures that quality practices are employed, and that policies, procedures and local protocols are adhered to. This role leads quality authorization training based on identified opportunities to increase authorization rates and is responsible for overall performance of family care staff and authorization outcomes. Extensive on-call duties are required.

COMPANY OVERVIEW AND MISSION

For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities.

DCI Donor Services operates organ procurement/tissue recovery organizations: Sierra Donor Services and Tennessee Donor Services with operations in the states of California, New Mexico, and Tennessee. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank.

Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor’s gift and share the importance of the gift of life.

We are committed to diversity, equity, and inclusion. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking.

Key responsibilities this position will perform include:

1. Provides on-call administrative services to support family conversations completed by frontline staff. Ability to provide on-site response for family conversations when necessary.
   
2. Supervises the day-to-day activities of family care staff. Ensures adherence to standard operating policies and procedures. Ensures the timely provision of all potential donor evaluations, standard approach, and obtains authorization. Ensures that the call schedule is adequately covered at all times.
   
3. Collaborates with Clinical and Hospital Services Manager and staff on activities and meetings as requested.
   
4. Participates in all leadership training opportunities and will implement all leadership principles into management position. Leadership principles include recruitments, peer interviews, hiring, on boarding, monthly rounding, coaching, and mentoring all staff. Will monitor family care staff’s progress, encouraging growth and setting professional goals that are in line with the organizations strategic plan.
   
5. Provide employee coaching and counseling as needed. Responsible for ensuring all family care staff are trained and efficient in their primary job responsibilities. Will participate in all clinical department staff meetings and case reviews.
   
6. Participates in external and internal committees to represent organ operations and the entire organization.
   
7. Participates with Medical Directors and Medical Advisory Committee related to policy/practice changes and review of donation opportunities as required by regulatory bodies.
   
8. Perform other duties as assigned.

The ideal candidate will have:

• BA degree in related field required. Master’s preferred
• 3+ years of OPO experience in authorization, leadership experience preferred but not required
• CTPS preferred but not required
• Excellent written and verbal communication skills required
• Ability to pass MVR underwriting requirements
• Working knowledge of computers and Microsoft Office applications to include Word, PowerPoint and Excel is required.
• Strong data entry and typing skills required. Knowledge of ACD systems.

We offer a competitive compensation package including:

• Up to 184 hours of PTO your first year
• Up to 72 hours of Sick Time your first year
• Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage
• 403(b) plan with matching contribution
• Company provided term life, AD&D, and long-term disability insurance
• Wellness Program
• Supplemental insurance benefits such as accident coverage and short-term disability
• Discounts on home/auto/renter/pet insurance
• Cell phone discounts through Verizon
• Monthly phone stipend

**New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.**

You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 5 days from submission of your application to be considered for the position.

DCIDS is an EOE/AA employer – M/F/Vet/Disability.