Night Auditor - Embassy Suites Denver Downtown

Overview Embassy Suites by Hilton Denver Downtown and Convention Center is seeking a Front Desk Clerk to audit, balance, and serve guests with professionalism and efficiency. Responsibilities Audit, balance, and report on all food and beverage outlets (restaurants, lounges, banquets, room service) cash and credit operations, including checks, over/short figures, tally sheets, deposits, counts, and promotional materials. Audit, balance, post, and report on the front desk: room charges, phone calls, zero balance folios, corrections, taxes, disputed charges, over/short figures, deposits. Audit, balance, verify, and report on room information to provide management with performance metrics, preparing statistics and income journal sheets for daily reports. Balance and close all bank ticket codes daily. Run night audit final ensuring all revenues are balanced. Perform check‑in procedures for arriving guests, using manual and computerized methods to ensure guest satisfaction. Facilitate guest check‑out, closing accounts and opening rooms for the next shift. Maintain customer relations, answering questions and concerns in person and by telephone. Operate PBX equipment, handling incoming/outgoing calls, setting wake‑up calls, and paging guests. Perform all duties of a Front Desk Clerk, including express check‑outs. Education and Formal Training High school education or equivalent experience. Experience Accounting background preferred, but not required. Knowledge and Skills Ability to operate personal computer, cash register, and calculator. Ability to compile facts and figures. Telephone and guest relations etiquette and skills. Moderate hearing required to communicate with guests. Excellent vision required for viewing CRT screen. Excellent speech and literacy skills required for communication and reading reports and numbers. Physical Demands 90% of shift standing, bending/kneeling repeated. Mobility to reach all areas of the hotel. Prolonged standing. Occasional carrying and lifting of files and office items up to 25 lbs. Environment Worksite is an indoor, climate controlled office with fluorescent lighting. 95% of the time will be on a standing workstation. Benefits Medical, Dental, & Vision Insurance Free On‑Site Parking Complimentary Employee Meals 401(k) with Employer Matching Hotel Discounts (Hilton & Sage Portfolio) Employee Recognition Events/Prizes Health Savings and Flexible Spending Accounts Basic Life and AD&D Insurance Paid Time Off: Vacation, Sick Time, Holidays Employee Assistance Program Opportunities for Career Growth and Development Sage Restaurant Discount 25% Sage Saving Spot #J-18808-Ljbffr Sage Hospitality Group